Administrative Supervisor
Current
Aug 2023 - Present
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Robert Quezada Email & Phone Number
Administrative Supervisor at ALERTWest | Expert in Software Support and Service Readiness
at
ALERTWest
LinkedIn matched
✓ Verified May 2026
2 data sources
Profile completeness 71%
Current company
Role
Administrative Supervisor at ALERTWest | Expert in Software Support and Service Readiness
Location
Greater Chico Area, United States, United States
Who is Robert Quezada? Overview
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Quick answer
Robert Quezada is listed as Administrative Supervisor at ALERTWest | Expert in Software Support and Service Readiness at ALERTWest, based in Greater Chico Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Robert Quezada.
Robert Quezada previously worked as Administrative Supervisor at Alertwest and Software Support Specialist at Patientnow.
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Email format at ALERTWest
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ALERTWest
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Profile bio
About Robert Quezada
Experienced operations specialist with a focus on customer enablement. Skilled in ensuring reliable tools, software, and training are available to meet business needs and improve service delivery. Strong focus on maintaining top-notch facilities to enable customer success.
Current workplace
Robert Quezada's current company
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9 roles
Robert Quezada work experience
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Software Support Specialist
- Guided clients through EMR software with comprehensive walkthroughs, increasing client satisfaction.
- Thoroughly tested bug fixes and provided post-resolution follow-ups.
- Diagnosed and solved client-reported software issues.
- Detailed bug reproduction steps in Jira for prompt resolution timeline.
- Aided in resolving 3rd party integration issues by liaising between clients and partners.
Jan 2023 - Jun 2023
Service Readiness Program Manager
- Oversaw the customer support organization's effectiveness in supporting software releases and (NPI) new product introductions.
- Collaborated with technical product owners, functional managers, and vendors to determine business requirements for product offerings and NPI.
- Assisted in prioritizing bug resolution by researching customer issue backlogs, feedback, and requests for feature enhancements.
- Maintained business requirement documentation for the support organization.
Jan 2022 - Aug 2022
Support Readiness Manager
- Collaborated with Engineering and Product teams to create release strategies that achieved customer success objectives.
- Designed a feedback loop for client feature enhancement requests, enhancing client satisfaction.
- Enhanced bug submission processes, leading to improved bug resolution turnaround time.
Apr 2018 - Dec 2021
Training And Cs Manager
- Maximized Customer Care performance with hands-on training and close mentoring, increasing customer satisfaction and team unity.
- Oversaw recruitment, training, and onboarding processes across multiple support sites.
- Designed KPI metrics and reporting tools to measure the success of the Customer Care team.
Mar 2016 - Apr 2018
Senior Product Support Engineer
- Delivered customized app training to improve customer retention and success.
- Designed troubleshooting steps to improve support team effectiveness.
- Pioneered an internal support knowledge base, ensuring success in future support site expansions.
Mar 2014 - Mar 2016
Google Hardware Support Specialist
- Accomplished a consistent customer satisfaction rating of 90%.
- Selected for high-priority tasks based on consistent performance and positive client satisfaction rating.
Oct 2013 - Mar 2014
Lead Consultation Agent
Aug 2010 - Oct 2013
Comcast Cable Installer
Californiacable
Jul 2008 - Aug 2010
FAQ
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What company does Robert Quezada work for?
Robert Quezada works for ALERTWest.
What is Robert Quezada's role at ALERTWest?
Robert Quezada is listed as Administrative Supervisor at ALERTWest | Expert in Software Support and Service Readiness at ALERTWest.
Where is Robert Quezada based?
Robert Quezada is based in Greater Chico Area, United States, United States while working with ALERTWest.
What companies has Robert Quezada worked for?
Robert Quezada has worked for Alertwest, Patientnow, Irhythm Technologies, Inc., Talech Point Of Sale, and Google.
How can I contact Robert Quezada?
You can use AeroLeads to view verified contact signals for Robert Quezada at ALERTWest, including work email, phone, and LinkedIn data when available.
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