Robert R. Email & Phone Number

London, England, United Kingdom

• Creating and maintaining test plans
• Executing test cases, documenting reproduction steps and engaging with developers
• Engaging with feature, user story and task creation using Azure DevOps
• Maintaining and assisting in the build of automation testing services and taking ownership of their processes
• Testing automated techniques to ensure they complete the assigned tasks
• Designing and executing QA tests using scripts to automatically check the correctness of functionality and non-functional requirements

London, England, United Kingdom

London, England, United Kingdom

• Acting as an escalation point for the department.
• Incident management
• Co-ordinating core Data/Voice operations functions to ensure smooth running of the team.
• Working with Senior Management to support quality, knowledge and coaching of team members.
• Monitoring team performance.
• Producing team stats and reports.

London, England, United Kingdom

• Providing daily side-by-side and monthly coaching to help tackle immediate training and future development needs.
• Answering ad hoc questions to ensure accounts are actioned correctly and customer expectations are exceeded.
• Conducting briefings to ensure the team understands new or amended processes, outages, procedures and updates.
• Ensuring new starters are supported to meet the expected standards to work at Utility Warehouse.
• Developing and implementing incentives to aid team motivation and morale.
• Acting as a customer escalation point for the team

Hnd Business And Finance

Education record