Supported ESOL and VESOL* teachers in classroom by engaging with smaller groups of clients to reinforce English language, mathematics, and job skills taught in classroom. (* VESOL = Vocational English for Speakers of Other Languages)Served as English-Spanish interpreter for new arrivals taking IRC Cultural Orientation classes.Staffed a computer center and provided instruction to clients learning how to use computers while also learning English.

Conducted financial, borrower, and process audits of Kiva's microfinance institution (MFI) partners in Paraguay (Fundación Paraguaya) and Texas (ACCION Texas). Engaged in capacity building and knowledge transfer activities regarding Kiva practices and policies as well as in the use of technology-based tools and how to write compelling borrower profiles and final reports of loan outcomes.Kiva's "eyes in the field," Kiva Fellows work on location with MFIs to ensure accurate reporting and compliance with Kiva's requirements in order to assure lenders that their loan funds are being used properly.http://www.kiva.org/fellows

· 2006 -- 2009: Worldwide Market Intelligence Executive – Maintenance & Technical Support Svcs.· 2003 -- 2006: Worldwide Market Intelligence Executive – Small and Medium Business Svcs.· 2003 -- 2003: Interim Asia-Pacific Market Intelligence Executive – IBM Global Services · 2000 -- 2003: Sr. Manager, Worldwide Market Intelligence Team – Integrated Technology Services (ITS)Led the worldwide Market Intelligence/Insights function for various business units and key global initiatives within IBM Global Services culminating with one of the largest and most profitable, turning over $7.6Bn in annual revenue. Responsible for consulting with business unit leaders to help define market insight gaps regarding Demand-side (Buyers) and/or Supply-side (Competitors) which my team could fill in order that the business leaders could confidently make required strategic and tactical decisions. Having defined the market insight gaps I developed the appropriate research and/or analysis programs, assembled the required internal and/or external resources, managed the engagement team to collect and analyze the required data, and reported back to business unit executives with my team’s insights and my personal recommendations of business actions to take. Designing these programs required strong business acumen and thorough understanding of business processes and issues in order to earn the trust of senior executives to whom I was making business recommendations that generally had multi-million dollar implications.Also required were a deep knowledge of all elements of the Marketing mix and the full spectrum of Market Research/Insights disciplines, including: Primary Research (i.e. surveys and focus groups), analysis of Secondary Sources (Gartner, IDC, etc.), Competitive Intelligence, Database Analysis, Demand Forecasting, Market Segmentation and Targeting. Team, vendor, and budget management also were critical skills.

Growth Markets Business Analysis and Strategy Directorate. Bridgewater, NJ1998 – 1999: Senior Marketing Research and Business Analysis Manager AT&T Business Services’ Growth Markets unit was a $7 billion business that served the data/telecommunication needs of ~120,000 mid-sized businesses spending up to $1,000,000 per year on telecommunications services. Led team of two business analysts. Also directed activities of three Ph.D. mathematicians and economists within AT&T’s INSIGHT division who were responsible for performing econometric and other technical analyses. Engaged with senior Marketing executives to design and implement quantitative and qualitative marketing research programs to identify, measure, and/or track key issues for organizations within AT&T. Participated actively on client marketing teams to provide additional insights from both research and marketing perspectives.Designed and managed a market research panel to maintain an open and ongoing dialogue with customers and prospects regarding timely issues. Information and insights gathered through this vehicle drive decisions regarding all aspects of new product development and marketing strategy.

Initially, supported TRAC's Director in day-to-day management as well as managing and developing a team of five Project Managers, maintaining and developing internal client and external vendor relationships, and consulting with internal clients regarding a broad range of Marketing issues. My team managed numerous studies fielded by TRAC, including high profile $1.7 million Customer Value Added (CVA) tracking study for Business Voice and Data services. Ultimately, conducted cost/benefit analysis and recommended that AT&T divest TRAC as part of an ongoing effort to reduce SG&A costs. Became Site Manager of TRAC and was responsible for the process of dismantling TRAC, disposing of all AT&T assets, and managing seamless transition of the facility and its operations from an AT&T/Maritz Marketing Research, Inc. partnership to a fully independent Maritz facility.

Account Management -- Market Research Consulting and Sales. Also responsible for project design and supervision of study execution and analysis of findings.