Robert (Rab) Wright Email & Phone Number

Glasgow, United Kingdom

Daily, Weekly, and monthly maintenance of SCCM ensuring the system is available at all times.Working with various technical area’s within Orange to improve the customers experienceWorking with the Orange 3rd Party Packaging team (PackageSoft) to ensure the stable deployment of packages and package updates.Contact with Microsoft for health checks and improvement plans to advance the SCCM product within the business.Resolution co-ordinator for all SCCM components used by various area's of the business where and when any Minor or Major Problem is created.Administration and Daily Support for Active Directory Sites and Services.Completion of Service Improvement Plans to replace aging hardware within the live infrastructure without outage to the user base.Extensive support and design for the WSUS environment.Highlight problem area’s and give advice and improvement suggestions.Early engagement by Project Managers for planning meetings with personnel from all areas of the business and 3rd Parties that required SCCM component services to deliver software to business area's.Liaise with various departments to resolve problemsIdentify Trends in problems and provide solution and workarounds.Plan work to meet Target/SLA’s.Decommissioning of servers, systems, and offices.Working with 3rd parties ensuring all aspects of the new solutions are delivered seemlessly, on time, and without outage to the user base.Technical focal and escalation point, known and respected across the business.

Fault diagnosis of all desktops, laptops, printers, and servers'Troubleshooting for all user software problems to resolutionIMAC installationsOn-Call service for all Server issue's

Operating System Deployment (OSD)Exchange 2000/2007/2010VMWareMicrosoft Operation Manager (MOM)MS Office XP/2000/2003/2007/2010EducationAdvanced Education Certificate for promotion (Army Requirement for Warrant Officer)Various IT certificates for MS workshops.Summary16 years' experience within the IT industry and the last 7 years actively involved with the final Design, Operational Deployment planning and execution for SCCM 2007 SP2 R2.

Administration and support for all operational servers as follows:MS Server 2000/2003/2008/2008 R2Active Directory/Sites and Services/Group PolicySystem Centre configuration Manager 2007 R2 (lead analyst)SMS 2.0/2003 SP3

As per Compel (Compel was Taken over by SCC)

Server, Desktop, and Laptop Support (Hardware and Software)

Awarded Commendation by Commander British Forces Middle East Gulf 1991Managed 29 junior Ranks Training, Welfare, and daily routine in Northern Ireland, Gulf and various other of operational situations/locationsFinal 3 years of service at the School of infantry training Signal communications for all infantry regiments for selected personnel.Responsible for written exercises designed to test personnel for various tactical situations.