Robert Ralph Email & Phone Number

Hereford, United Kingdom

Sutton, United Kingdom

Business requirements analysis, documentation and testing to ensure effective delivery of global operational systems projects. Prioritisation of items for new releases with the business and development team. Analyse and resolve user issues, with the application support team and 3rd party suppliers, advising on best practice and providing further training and advice where required.

Sutton, United Kingdom

Support local project managers to ensure the successful implementation of global operational systems worldwide. Business gap analysis and process re-engineering, training of end users, supporting the business post implementation and advice and oversight of project costs. Working with 3rd party suppliers and the Development Team to ensure new releases and projects met the business requirements and were delivered to the required standard.

Droitwich, Uk

Identify training needs for all levels of employee and help develop eLearning courses using authoring software, including Adobe Captivate. Provide on-line support to learners and helped maintain eLearning facilities and resources across multiple business locations.

Sutton, United Kingdom

Manage a team of trainers to implement operational systems in the UK business which resulted in significant cost saving and increased productivity. This involved performing business gap analysis and process re-engineering and working with the business to effectively communicate the project objectives, benefits and responsibilities. In addition I planned and managed the training schedule, installation and set-up of required hardware, provision of training and post implementation support.