Robert Ramirez Email & Phone Number

San Antonio, Texas, United States

Dripping Springs, Texas

San Antonio, Texas Area

Hands on experience in consulting and providing first line supportMonitor and respond to phone and e-mail requests for technical supportCreate/manage ticket using Spiceworks and Solarwinds Web Help Desk Perform onsite and remote analysis of computers, printers, and network issuesInstall, configure, and test hardware and software based on the needs of the client/departmentRemote support with use of Dame Ware, Remote Desktop, Go To MeetingCreate/manage user accounts and… Show more Hands on experience in consulting and providing first line supportMonitor and respond to phone and e-mail requests for technical supportCreate/manage ticket using Spiceworks and Solarwinds Web Help Desk Perform onsite and remote analysis of computers, printers, and network issuesInstall, configure, and test hardware and software based on the needs of the client/departmentRemote support with use of Dame Ware, Remote Desktop, Go To MeetingCreate/manage user accounts and network devices in active directory Create, edit, and manage phone extensions on a ShoreTel phone system Show less

Provide Helpdesk Phone Support for Citi Bank Staff-Document and Track issues using Service NowTroubleshoot issues for staff working remotelySetup of mobile devices with Enterprise e-mail and other Citi Mobile Applications

Evaluated and tested Audio/Visual equipmentInvoiced for work performedMaintain inventories and logsProject coordinator of eventsAssisted with room setups for lectures, meetings, and conferencesVideo Conferencing using Polycom and Tandberg equipmentCoordinated and monitored video conferences using TMS and a Codian BridgeSonic Foundry Mediasite lecture capture and webcasting

120 hours Internship on a live Microsoft NetworkMaintained inventory logsMaintained network devices (computers, printers, access points, switches, routers, and servers)Collaborated with venders to obtain quotes and processing ordersSet up and maintained user accounts on a domainSet up and maintained e-mail accounts on Microsoft Exchange ServerProcessed Weekly backups using Symantec Backup ExecutiveTransport computers and computer equipment to and from locations… Show more 120 hours Internship on a live Microsoft NetworkMaintained inventory logsMaintained network devices (computers, printers, access points, switches, routers, and servers)Collaborated with venders to obtain quotes and processing ordersSet up and maintained user accounts on a domainSet up and maintained e-mail accounts on Microsoft Exchange ServerProcessed Weekly backups using Symantec Backup ExecutiveTransport computers and computer equipment to and from locations within the agencyProvide technical support for computer systemAssisted with upgrade of video conferencing equipment to Polycom HDX8000 systemsInformed employees on IS policies and procedures in new employee orientationSet up and trained new IS staff on proper helpdesk procedures and techniquesAssisted with implementation of Image silo Show less

Associate'S Degree, Network Support

Associate Of Arts And Sciences (A.A.S.), System Support