Robert Ramos Email & Phone Number

Singapore

Singapore

- Manage system integrators of Salesforce clients (Deloitte, CapGemini, etc.) in their Salesforce implementation.

Singapore

- Lead Asia’s team of implementation managers, deploying FCM products to clients globally using Agile/DevOps. Sourced and evaluated technical vendor teams for development projects.- Worked with consultant teams (Accenture, Deloitte, E&Y, PWC) to integrate FCM products with client’s corporate systems (WorkDay, SuccessFactor, etc.).- Technical lead for pre-sales and implementation of clients. Solution architect for major clients’ liaising with client’s enterprise architecture team. - Speaker for Intelligent ChatBots summit 2019 held in Singapore, providing insights in designing chatbots that are multi-lingual/multi-platform and deployed in several countries using the same codebase.Notable Projects:- Designed and developed a large-scale integration of Concur (Expense, Travel, and Compleat), WorkDay, SuccessFactors, iCQX, BlueSky, GDS (TravelSky, Amadeus, Sabre, and Galileo), GoodData, MuleSoft, ISOS, and Azure AD with FCM Products. ▪ Deployed compliant systems with China Cyber Security Law and EU General Protection Rules (GDPR), and Singapore Personal Data Protection Act (PDPA).

Singapore

- I am the first technology team hire by Expedia in Singapore. At the highest point, I have 8 direct reports, with 58 people in 5 teams, located in 5 different countries- Managed a team of developers, ad designers, UX designers, and testers that are full-time employees in Singapore and Seattle, and external vendors based in Shenzhen, Gurgaon, Delhi, Pune, and Colombo using Agile (SCRUM, KanBan, DevOps, Squads)- Sourced, evaluated, and later consolidated technical vendor teams for Expedia Asia- Responsible for the management of Expedia Asia sites supporting 2 main brands (Expedia and AirAsiaGo), 18 main POS (E: IN, JP, KR, TW, HK, VN, TH, MY, SG, ID, PH, CN; AAG: ID, MY, TH, HK, SG, CN, AU), 52 partner and whitelabel sites, in 9 languages (English, Japanese, Korean, Vietnamese, Thai, Bahasa Indonesia, Traditional Chinese, Simplified Chinese, and Filipino), totaling to 60+ sitesNotable Achievements:- Reduced the bug count of Expedia Asia sites to 0 from a monthly average of thousands- Reduced partner/whitelabel sites development time from 3-4 months to 3-4 weeks thru process optimization and productization- Increased production team output (static pages, promo pages, marketing pages, etc.) from 1 page/day to 60+ pages/day through template development and automation while reducing workforce by 25%.- Increased overall traffic by 16% and increased revenue by 4% through Omniture analysis and task centralization.- Increased site traffic to thru test-and-learn (AB testing) and innovative page designs increasing gross booking by over 200 Million USD combined- Work closely with General Manager, Brand Marketing and Merchandising in conceptualizing brand and merchandising campaigns resulting in a 2% increase in conversion rate of merchandising pages.Technology Used: Java, Spring framework, Tealeaf, Splunk, Omniture, Business Object, Tableau, JavaScript, Node.js, NoSQL, JSON, MongoDB, SMS, AWS, Selenium, Cucumber, JIRA, Confluence.

Singapore

- Key member of the team responsible for successful deployment of new HP eCommerce websites across Asia-Pacific HP sites (AU, HK, KR, MY, SG, CN).- Responsibilities were primarily in ensuring readiness for go-live through monitoring of testing (system-integration testing (SIT), creation and execution of end-to-end (E2E) test cases, management of user-acceptance testing (UAT)), coordination of move-to-production (MTP) tasks, and Go-Live activities using Agile/SCRUM. Key person for handling communications between business and development teams.

Manila, National Capital Region, Philippines

- Sourced and evaluated vendors and consultant companies for selection of logistics devices (RFID, barcode scanners, GPS modules, etc.), IT infrastructure, and software development teams. Responsible for the IT requirements of SMGC and all other subsidiaries.- Managed several IT solutions and projects from pre-sales and marketing of solution, gathering of requirements, design, development, budget and resource allocation, sales and development cost recovery, and product portfolio maintenance- Hire new employees, and develop staff skills. Trained student interns for future employment potentials.- Managed solution support services including service level agreement (SLA) monitoring, issue tracking and monitoring, infrastructure maintenance and upgrade, and support services personnel scheduling- Integrated SAP with MS Enterprise systemsNotable Projects:- RFID – designed a system that can automatically count inventory items inside a truck while passing through a warehouse gate gantry or while walking through warehouse hallways. The same systems can be used for automatic grocery payment without unloading items from the grocery cart- Vendor Managed Inventory System (VMI) - system that allows SMGC to monitor the stock levels of their distributors and make appropriate auto-generated purchase orders (PO) with SMS notifications. This includes integration with existing distributor’s point-of-sale (POS) systems, and Inventory Management systemsTechnology Used: SAP, BizTalk, AgilePoint, MS-SQL Server, ASP.NET using VB.NET, Enterprise Project Management, MS Project, SharePoint, Solomon, GSM-SMS, IBM Websphere, IBM Rationale, RUP, UML, Rationale Rose.

Manila, National Capital Region, Philippines

- Employee No.4 for a US-based startup in the Philippines.- Notable Projects: o www.atitesting.com – wrote the online testing engine that can be used for studying, training, and testing US nurses, and earn NCLEX certification and credits. This uses computerized adaptive testing (CAT) and can be used for other academic or training requirements.o www.ea2schedule.org – developed a scheduling site for academic institution teaching staff.www.imigrantonline.com – developed a legal forms and attorney client information management site for managing complex US immigration processo www.nurseprocess.com – Developed a visa application tracking site.Technology Used: ASP, ASP.NET using C#, JavaScript, MS-SQL Server, Agile/SCRUM

Quezon City, National Capital Region, Philippines

- Trained for various types of virus detection, analysis, and cleaning. In-depth study of Windows Operating System, and security systems.Technology Used: Assembly, VB Macro

- Co-founder of a software company with college classmates with venture capitalist funding- Products: o Luke! – a downloadable utility tool for searching images in your desktop or networked drive using another image (similar to Google’s image-search-with-an-image functionality) based on a college thesis. Includes functionality of facial recognition with matching algorithm that is 4% better than current global standard (as of 2003). We received semi-finalist rank with the Department of Science and Technology (DOST) National Search for Product Excellence in ITo eAccount – enterprise resource planning (ERP) system for small-to-medium scale companiesTechnology Used: Visual Basic, Visual C++, C++, MS SQL Server

- Worked as developer for a Bloomberg console-like system in the Philippines- Designed and developed an automated application update system, server monitors, and report generator applications (back in 2000!)Technology Used: Delphi, MS-SQL Server, TCP-IP Socket Programming