Robert Randle Email & Phone Number

San Antonio, Texas, United States

Support a large team for an Information System supporting over 500,000 users. Review, maintain and produce Authorization to Operate (ATO) documentation to follow National Institute of Standards and Technology (NIST) components for Risk Management Framework (RMF) processes to obtain system certification. Provide system support, continuous monitoring, expansion for minor and major applications for organizational interconnections and security.

San Antonio, Texas Area

Interact with Clients on a daily basis, perform Certification and Accreditation processes to create, review cyber security artifacts for Risk Management Framework (RMF) package documentation sustaining functionality of systems in Information Technology (IT) environments. Review document details for the system architecture and system configuration. Identify corrective actions/system mitigation strategies to achieve/sustain RMF compliance. Perform selection, implementation, validation, and establishment of baseline of Defense Information Systems Agency (DISA) Control Correlation Identifiers (CCI). Advise system owners and stakeholders on new developments and advanced cybersecurity policy and procedures. Involved in the periodic conduct of a review of each system’s audits, Plan of Action and Milestone's (POAM) and monitor corrective actions until all actions are closed. Review and compile reports, business correspondence, and procedure manuals.

San Antonio, Texas Area

Assist in the transition from the current Information Assurance Certification and Accreditation Program to the Risk Management Framework (RMF). Reviews and recommends solutions to customer information security problems based on an understanding of products/systems test results. Provides detailed documentation to support decisions by the Program Manager. Assist with systems security analysis, system engineering, testing, software engineering, program design, configuration management, integration and testing.

San Antonio, Texas

Assist in the transition from the current Information Assurance Certification and Accreditation Program to the Risk Management Framework (RMF). Reviews and recommends solutions to customer information security problems based on an understanding of products/systems test results. Provides detailed documentation to support decisions by the Program Manager. Assist with systems security analysis, system engineering, testing, software engineering, program design, configuration management, integration and testing.

San Antonio, Texas Area

Support Configuration Management within an enterprise HRIS production department. Track project scheduling, monitor and reporting of four other CM Specialists for the department. Attend quality assurance meetings so baseline configurations are followed and coordinated as directed per production standards. Meeting minutes, Change Requests, Discrepancy Reports and any other CM department deliverables are reported to key decision makers. Process is on-going due to evaluations of new software as it is released and tested before entering live production systems. These systems assist in the full tracking and management of multiple inputs for promotion and evaluation criteria of personnel.

San Antonio, Texas Area

- Conduct and review vulnerability assessment scans and direct remediation actions to system owners using company tools. Provide internal/external IT threat analysis of the effect on operational availability of enterprise networks - Respond to Notices, Maintenance Task Orders (MTOs), and Network Task Orders (NTOs) and evaluate and design solutions to ensure their implementation following approved policies and procedures - Support major enterprise inspections monthly.

San Antonio, Texas Area

Supporting enterprise-wide information technology problem resolution to find Root Cause Analysis. Gathered beta research, supported first and second conferences that helped design, created, provided training of entire Problem Management scope and duties for the enterprise. Surveyed higher level incident tickets for consideration to become a Problem Management investigation/analysis for long-term resolutions.

San Antonio, Texas Area

Supporting over 10 information technology projects for a level two enterprise network organization. Provided feedback, monitored, attended meetings, conference calls for adherence, communication and documentation needs to supervisors and the organization. Researched beginning information to launch Problem Mgmt department, assisted in coordinating two conferences, attendees and on-going support personnel after conferences.

San Antonio, Texas

- Conduct and review vulnerability assessment scans and direct remediation actions to system owners using company tools (ex. eEye Retina, DISA VMS, VLMS) Provide internal/external IT threat analysis of the effect on operational availability of enterprise networks - Respond to Notices, Maintenance Task Orders (MTOs), and Network Task Orders (NTOs) and evaluate and design solutions to ensure their implementation following approved policies and procedures - Monitor system and network alerting tools for network events and disruptions (intrusion detection, firewall vulnerabilities, access permissions) Evaluate configuration/change management requests in accordance with change management processes

San Antonio, Texas

Part of a three member team supporting over 200+ users covering computer software, hardware and interface for daily diverse needs. Activate/deactivate, update user profile information. Track, maintain over $600,000 of IT equipment and dispose for department. Identify, recommend, request, troubleshoot connectivity and resolve or forward to next level of support in operation. Maintain face to face contact with customer(s) for continued satisfaction as the sole provider for over three years with this particular organization.

San Antonio, Texas Area

Level 2 Technician – Assigned to a very large migration project supporting internal and external customers for the upgrade from legacy system(s) to the consolidated system for centralized support/service while all were still actively accessing system resources. Answering inbound calls servicing a wide range of computer issues from organization members and/or associated personnel in a 24/7/365 setting. Includes critically analyzing the request for service to appropriately follow guidelines for any and all such areas of access. Involved ADMIN access for Win7/Vista/XP, Remedy 6.3 & 7.1, DRA 8.6, remote access and other related software support.

Receive inbound phone calls from clients inquiring about refinancing home mortgages and redirect calls to a home mortgage consultant, status validation or other home loan products.

Made 75-150 outbound calls per day to review all shipping needs for companies and individuals. Leads were provided by UPS drivers and other employees based on a need to secure new shipping accounts. Projected higher volume shipping accounts were forwarded to the appropriate account representatives in-house and the field. Trained in many products for ground, air, international and other areas to obtain the business of shipping packages, truck freight, railroad and ocean-going freight if necessary.

Academic Counselor – Assist students in planning and reviewing schedules for Bachelor’s and Master’s degrees, summarization of credits for degree completions and monitor student progress throughout duration of classes. Process various paperwork to meet requirements to assist students to maintain degree plan. Enrollment Counselor – Interviewed and enrolled students for various Bachelor’s and Master’s degrees, including processing all pertinent paperwork for enrollment, financial aide and providing service after enrollment. Processed 43 applications to complete my employment probation period successfully when only 24 were required.

Responsible for supervising staff for operational efficiency of two fine dining restaurants, hotel lounge and executive guest floor, with emphasis on superb hospitality.

Provided timely and friendly member services in various areas of the store. Sales Audit - Verify cash register paperwork, reports and daily deposit totals.

Contracted to assist SprintPCS Contractor with wireless training, presentations, strategies, trouble-shooting, designing promotions for clients in small to medium-sized businesses.

Account Executive - Outside business sales focusing on new and existing customers and also servicing small to medium-sized businesses and government accounts. Small Business Dealer Network, Border Business Indirect Account Executive – Recruiting, supervising, motivating, training and supporting ten outside sales business contractors.Assistant Store Manager - Supervised staff of nine to achieve customer satisfaction through sales, support, store operations, motivating staff to achieve sales goals and setting professional standards.

Mobile phone sales and trained twelve peers for indirect sales department; assisted customers with purchase selections and use of cellular service. Operations - Non-sales support, processed payments, trouble-shooting account problems, opening/closing the store, processing deposits and other duties in support of store operations.

Assisted sales support for cellular agents and did clerical duties.

Processed banking transactions through the motor bank, responsible for and balanced very large amounts of cash.

Sold medical books and journals to doctors, nurses, veterinarians, and dentists at education seminars, medical and educational institutions.

Revised policies/procedures for security access with system directors. Coordinated employee access to clinical system for passwords, menus, reports, and diverse computer needs. Patient Care Inquiry Coordinator - Installed computers, supported and instructed doctors and office staff with hospital computers to retrieve all patient information 24 hours a day. Report Generator - Cross-trained to print daily reports for key departments throughout the city. PC Technician - Maintained network, installed computers, printers, software, hardware, network cards, terminated network cables; purchasing, receiving, pick-up and delivery.

Mba/Mkt, Mkt.

Bsb/Mgmt, Mgmt.

Education record