I'm a dedicated professional with 10+ years of driving client success strategy and operations for high-profile organizations. As a collaborative leader, I foster customer-centric cultures to realize growth, retention and customer satisfaction. I also forge lasting stakeholder and team relationships to align workflows, scale organizations, and enhance products and planning. I ensure a world-class customer experience and consistently exceed all performance goals.
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Senior Director, Client SuccessMadhiveNew York, Ny, Us
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Director, Client SuccessMadhive Sep 2022 - Present-Promoted to the Director role, managing team of Client Success Managers with respective books of business and fostering a customer-centric workplace.
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Customer Success ManagerMadhive May 2021 - Sep 2022-Managed 2 Client Success Associates, managed a book of business, and developed custom client growth strategies.-Managed customer ad campaigns and provided consultative optimization strategies to improve performance.-Helped customers move from traditional linear tv ad buying into the CTV and OTT ecosystem.
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Account Manager & Commercial ExecutiveOperative Oct 2019 - May 2021-Focussed on continuous improvement while managing strategic digital and linear accounts, maintaining subject matter expertise with the "Operative.One" SaaS product.-Attained an upturn in market share by using best practices to cross-sell and upsell existing customers, as well as revamping business development and lead generation for new clients. -
Senior Partner Success Manager / Team Lead - Strategic Publisher AccountsTaboola Jun 2019 - Oct 2019-Promoted to Senior Partner Success Manager & Team Lead and supervised 3 pacesetting Account Managers with annual revenue goals. -Was responsible for overseeing strategy and growth of top 6 grossing strategic accounts.-Developed formalized structures for renewing partnership agreements for exclusive, multiyear contracts with high-profile organizations. -
Senior Enterprise Publisher Account ManagerTaboola Jan 2019 - Oct 2019Greater New York City Area-Promoted to Senior Account Manager-Retained and grew a $15M book of business through upsell opportunities. -Mentored Junior Account Managers, designed internal growth plans, and partnered with leadership to refine new hire onboarding throughout the department.
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Enterprise Publisher Account ManagerTaboola Apr 2017 - Dec 2018Greater New York City Area-Promoted to Enterprise Account Management team.
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Publisher Account Manager, VideoTaboola Aug 2016 - Apr 2017Greater New York City Area
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Director Of Business DevelopmentThe 614 Group Jun 2014 - Jul 201634 Woodland Road, Roseland Nj-Cultivated strategic relationships with publisher partners and instituted new channels for sharing information across groups, increasing opportunity win rate. -Supported the Publisher Services practice within the consultancy, through ad operations projects, custom white paper publications. -Onboarded sponsors for Event's practice within the consultancy. -
InternThe 614 Group Aug 2013 - May 2014Parsippany, New Jersey
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Sales Consultant, Corporate Partner Program (Function While Working At 614 Group)Iab Sep 2014 - Dec 2014I served as a sales consultant to the IAB. My main responsibilities included further developing the Corporate Partner Program for the Digital Media Sales, and Digital Ad Ops Certification Programs. I was directly tied to the growth of the program, and the on-boarding of several new media companies to the certification programs.
Robert Regan Education Details
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Communication Studies, Minor In Business Management
Frequently Asked Questions about Robert Regan
What company does Robert Regan work for?
Robert Regan works for Madhive
What is Robert Regan's role at the current company?
Robert Regan's current role is Senior Director, Client Success.
What schools did Robert Regan attend?
Robert Regan attended East Stroudsburg University Of Pennsylvania.
Who are Robert Regan's colleagues?
Robert Regan's colleagues are Maxwell Everett, Eve Kerzhner, Chris Z., Will Sampson, Daniel D'agruma, Chris Lillemoe, Elizabeth Opp.
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Robert Regan
Minneapolis, Mn3reganinv.com, reganinv.com, reganinv.com
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