Robert Reid work email
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Robert Reid personal email
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Skilled in increasing customer growth and engagement through discovering, developing and delivering products customers want and need. I enjoy discovering and organizing winning solutions for customer challenges.
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Agency OwnerEngland LogisticsOrem, Ut, Us
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Vice President Of Product ManagementGalvan Jun 2023 - PresentLehi, Utah, United States100 percent "Galvan-ized." Leading the product and design teams through the product life cycle as we discover, model, build and scale Galvan's product-market fit within the WEB3 and Blockchain space. -
Agency OwnerEngland Logistics Jun 2010 - PresentUnited StatesDiscovering customers who value the combination of personalized service together with better shipping rates for their domestic and international parcel shipping.
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Vice President Of Product ManagementNerd United Mar 2022 - Jun 2023Leading the product-market fit for Galvin, a health care company empowering personal wellness. -
Director Of Product ManagementSecuritymetrics Aug 2013 - Jan 2022Orem UtahConducted market, customer, competitive and internal research to define and validate product market fit.Collaborate with UI/UX & Development to define the execution plan for staging and building the product.Orchestrate with Marketing and Sales the support and training tools needed, then train their teams.Measure and report on the progress and performance of the products to the executive team and other stakeholders. -
Customer Experience Director & Sales/Customer Success Manager / Franchise OwnerUnishippers 2003 - May 2010Salt Lake City, Utah, United StatesWorked with 164 independent franchises to standardize their customer experience journey.Organized an advisory team from within the franchise system to determine key process measurements and processes for delivering consistent, repeatable customer experiences across the systemCreated and facilitated training curriculum; coached the customer service & sales teams to success metrics. -
Principle Product AdvisorCustomer Experience Inc. 2001 - 2003Salt Lake City, Utah, United StatesPrinciple researcher for the book, “Creating and Delivering Totally Awesome Customer Experiences”Worked with sales to finalize contracts and map their customer experience journeys.Engaged with customers to integrated customer experience processes within their customer success teams.
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Vp Global Customer SuccessTwelve Horses 2000 - 2001Created a customer success team to onboard and engage with a variety of customers in engaging with our product solutions. Worked with sales to finalize contract and maximize product opportunities. Established success metrics to be shared back with our customer's executive team. Worked with our customer's design and marketing teams to delivered web-based, on-demand collateral to foster client relationships in accelerating their sales close rates. -
Global Product OwnerNovell 1992 - 2000Worked with 44 country offices to culturally adapt, translate and deliver product roll-out plans with all associated sales support collateral. Developed a global distribution network for translating, printing, warehousing and delivering sales support collateral worldwide. Managed vendor contracts, business reviews and performance metrics. Trained Country Office sales and customer success team on new product offerings. -
Product Localization ManagerWordperfect Corporation 1990 - 1992Orem, Utah, United StatesResponsible for transforming WordPerfect's English product into 17 languages. Developed to process and procedures for extracting text strings, then delivering them for translation. Then was responsible for importing translated text strings back into the products. Oversaw the QA process with the various country offices to validate accuracy of the products. Created a translation network with linguistic companies and performed regular business review to ensure on-time and accurate translations per contract specifications. Liaison with UI and development to ensure product UI allowed for translations. -
Customer Success ManagerWordperfect Corporation 1987 - 1990Orem, Utah, United StatesOnboarded and and established great customer relationships with main frame, multi-server companies such as the Department of Defense. Provided high level technical and product support. Represented the customer's enhancements with the product and development teams for roadmap updates.
Robert Reid Skills
Robert Reid Education Details
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International Business
Frequently Asked Questions about Robert Reid
What company does Robert Reid work for?
Robert Reid works for England Logistics
What is Robert Reid's role at the current company?
Robert Reid's current role is Agency Owner.
What is Robert Reid's email address?
Robert Reid's email address is rr****@****ics.com
What schools did Robert Reid attend?
Robert Reid attended Brigham Young University.
What are some of Robert Reid's interests?
Robert Reid has interest in Customer Experience Management, Behavioral Learning Techniques, Customer Loyalty Roi, Training.
What skills is Robert Reid known for?
Robert Reid has skills like Crm, Sales, Product Management, Training, Team Building, Strategic Planning, Business Development, Start Ups, Entrepreneurship, Customer Satisfaction, New Business Development, Marketing.
Who are Robert Reid's colleagues?
Robert Reid's colleagues are Cage Lile, Dalton Schaefer, Edwin Morillo, Boomer Smith, Manelle Long-James, Ej Hundal, Melody Porter.
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Robert Reid
Worcester County, Ma6gmail.com, biodirection.com, fmc-na.com, fmcna.com, fmcna.com, biodirection.com3 +150888XXXXX
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Robert Reid
Global Development Leader Advancing Strategic Local Private And Public Partnerships To Achieve Sustainable Results.United States5uri.edu, peacecorps.gov, mcc.gov, global.t-bird.edu, shelterboxusa.org2 +161756XXXXX
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Robert Reid
New York, Ny5live.com, oliverwyman.com, gmail.com, bnymellon.com, gsk.com4 +121540XXXXX
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Robert Reid
New York, Ny2vistrada.com, uhhm.org3 +134746XXXXX
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