Robert Reid Email & Phone Number

Orem, UT, US

Lehi, Utah, United States

100 percent "Galvan-ized." Leading the product and design teams through the product life cycle as we discover, model, build and scale Galvan's product-market fit within the WEB3 and Blockchain space.

United States

Discovering customers who value the combination of personalized service together with better shipping rates for their domestic and international parcel shipping.

Leading the product-market fit for Galvin, a health care company empowering personal wellness.

Orem Utah

Conducted market, customer, competitive and internal research to define and validate product market fit.Collaborate with UI/UX & Development to define the execution plan for staging and building the product.Orchestrate with Marketing and Sales the support and training tools needed, then train their teams.Measure and report on the progress and performance.

Salt Lake City, Utah, United States

Worked with 164 independent franchises to standardize their customer experience journey.Organized an advisory team from within the franchise system to determine key process measurements and processes for delivering consistent, repeatable customer experiences across the systemCreated and facilitated training curriculum; coached the customer service & sales.

Salt Lake City, Utah, United States

Principle researcher for the book, “Creating and Delivering Totally Awesome Customer Experiences”Worked with sales to finalize contracts and map their customer experience journeys.Engaged with customers to integrated customer experience processes within their customer success teams.

Created a customer success team to onboard and engage with a variety of customers in engaging with our product solutions. Worked with sales to finalize contract and maximize product opportunities. Established success metrics to be shared back with our customer's executive team. Worked with our customer's design and marketing teams to delivered web-based.

Worked with 44 country offices to culturally adapt, translate and deliver product roll-out plans with all associated sales support collateral. Developed a global distribution network for translating, printing, warehousing and delivering sales support collateral worldwide. Managed vendor contracts, business reviews and performance metrics. Trained Country.

Orem, Utah, United States

Responsible for transforming WordPerfect's English product into 17 languages. Developed to process and procedures for extracting text strings, then delivering them for translation. Then was responsible for importing translated text strings back into the products. Oversaw the QA process with the various country offices to validate accuracy of the products..

Orem, Utah, United States

Onboarded and and established great customer relationships with main frame, multi-server companies such as the Department of Defense. Provided high level technical and product support. Represented the customer's enhancements with the product and development teams for roadmap updates.