Robert Riccio Email & Phone Number

• Perform project work that includes business and technical analyses of a large multi-disciplinary group of stakeholders for process redesign. I provide expertise and share best practices regarding Lean and/or Six Sigma.
• Led project to embed SharePoint into the organization. Created first prototypes to help socialize the concept to the Operational Excellence Departments as well as Operational Departments. Responsible for training.
• Designed and implemented a Toolkit for the Business Analytics Process Improvement Team (BAPI). This toolkit has all standard Project Management tools along with Continuous Improvement and Change management tools to be.

Virtual Position

Current set of responsibilities since 2011 is to utilize lean concepts to identify, develop, and implement of process improvements at our 2300 plus Patient Services Center network and Regional network of laboratories. Typical improvement activity results in improved safety, productivity, quality, and cost reductions. Increased probability sustainment in.

• Supervised Financial Services call center staff of 250 with 14 direct reports. Monitored call center communications, quality assurance, call volume, and employee production to meet or exceed corporate KPI's. Created.
• Selected to lead a project to implement an automated dialer for the Dothan Alabama Call Center. Was responsible for completing User Acceptance testing prior to implementation as well as training all employees on the.
• Designed Accounts Receivable report that enabled a more effective calling strategy by identifying trends in delinquency rates early in collection cycles
• Revitalized daily operations of the Savannah Georgia Financial Services Department by achieving greater operating efficiencies and improving employee morale.

Analyzed consumer/commercial trade and industry reports to establish credit limits for 120-branch sales network. Monitored risk potential of $220 million portfolio along with exceptions to credit limits via Peoplesoft Accounts Receivable database queries. Examined data and prepared management reports diagnosing DSO, AR Balances and Delinquency Rates..

Managed cash projections and installation orders for a national network of ATM machines. Monitored software/hardware performance to ensure proper service levels. Utilized technology to advance the level of client services satisfaction. Promoted to Vault Cash Manager after two months of employment. Created a return on investment spreadsheet to predict the.

Supervised daily operations of rental car branch: fleet management, customer service, staff development and reservations. Interacted with insurance adjusters to manage payment on receivables. Developed solutions to address short and long-term issues affecting the office.Essential in opening new branch along with building and retaining new customer base for.

Mba, Technology Management

Bachelor'S Degree, Finance