Lead Computer Systems Engineer
Current
Greater Los Angeles Area
• Microsoft Windows 10 and later versions.• Microsoft Office 365 and later versions.• Microsoft Exchange Server 2010.• Microsoft Lync 2010. Microsoft Teams 365• Microsoft Enterprise Endpoint Protection.• Sophos Endpoint Protection• Microsoft Active Directory (Account, File, Print, and Security Access) management\support).• Citrix XenApp (end user support).• Symantec Backupexec 2014 and later versions (Backup & Restore).• Symantec Backupexec 3600 Appliance (Hardware\Software Configuration\Support).• Cisco Systems VPN (Client Configuration\Connectivity Support).• Dell\Lenovo Desktop/Laptop (Hardware\Software) Configuration, Repair, Maintenance and Support.• Hardware\Software Deployment. including installation, configuration, running, testing, and making necessary changes for corporate environment. • Data Recovery (Corrupt Hard Drive\Failure Data Recovery).• Printer Maintenance and Support. (Copier/Fax/Scanner and desktop) printers.• Mobile Device (configuration\support) Smart Phones. (Android, Apple, Tablets, and Mobile Broadband Wireless Cards).• Log calls. log all incidents, problems and requests calls. create and route ServiceNow trouble tickets. • Infrastructure Tier l Support. support\troubleshoot TCP\IP suite based services. • LAN & WAN Support for corporate and remote site locations. • Identify, diagnose and report on network related incidents and problems. • IBM iSeries Mainframe (Tier l Support). connectivity, lockouts and password resets. • Telecom Audio/Video Support. Teleconferencing. • In-house & third party application support. Identify\resolve compatibility issues with in-house and third party applications.• Document policies and procedures. Inventory and asset management tracking. • Self motivated. desire and ability to learn new products/technologies and keep up with industry trends.
