Robert Riordan Email & Phone Number

Greater St. Louis

Greater St. Louis Area

Greater St. Louis Area

Manage department leadership team and associates in a multi-million dollar environment. Conduct training to increase total sales. Analyze reports to identify trends and drive sales. Hire, manage, evaluate, coach and develop direct reports.

Provided daily support to leadership teams on performance management, coaching, counseling, corrective actions, suspensions, and terminations. Facilitated associate investigations and unemployment hearings. Managed the planning, execution, and implementation of culture events and activities. Developed innovative strategies aimed at increasing associate engagement and job satisfaction. Responsible for all building administration including: facility operations, renovations, building maintenance, and vendor management and development. Acted as community partner and assist with special community relations projects. Directed, managed, and planned work for a staff of five.

Managed the daily collection process of thousands of delinquent accounts. Responsible for training and development of three supervisors and fifty associates to produce positive results servicing inbound and outbound calls. Monitored and controlled late fees, finance charge adjustments, balance transfers, hardships and settlements. Conducted monthly audits on collection accounts to ensure compliance of policies and procedures. Handled staffing needs by interviewing and recruiting associates to fill needed positions on all levels. Created and implemented the Skip Tracing Team in the Contact Development Department. Consistently managed associate relations issues within the department, including administering corrective action and assisting in terminations.

Managed four supervisors and sixty associates in a multi-million dollar environment. Conducted training to increase total sales. Created and developed productivity tracking system for associates and supervisors. Allocated monthly funding for travel, training, and incentive. Forecasted daily, monthly and quarterly goals for the associates and the overall department.

Responsible for the hiring, training, and development of the Retail Services Department. Managed the daily operations of the training department, consisting of eight trainers and a department of 500+ associates. Created and facilitated customer service training classes. Coordinated the new hire training along with refresher training, focusing on delivering an outstanding customer experience.

Developed and managed the startup operation of Bloomingdale’s by Mail, Midwest. Successfully hired, trained, and developed customer service representatives.

Managed the operations of the Collections Department. Successfully interviewed and recruited both executives and associates at job fairs and college campuses. Facilitated training for newly hired associates and determined placement within the six collections divisions. Managed associates in all ages of the collection process; accounts ranged from 30 days through 180 days delinquent.