Robert Riordan Email and Phone Number
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Accomplished business manager with a record of achievement in employee training, associate development, sales, and collections. Extensive management experience: Human Resources, Customer Experience, Quality Assurance, Training, Productivity Improvement, Compliance Management, Sales, Collections and Associate Engagement.
Tvs Supply Chain Solutions North America
View- Website:
- tvsscs.com
- Employees:
- 666
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Senior Human Resources Business PartnerTvs Supply Chain Solutions North America May 2023 - PresentGreater St. Louis
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Human Resources Business PartnerTvs Supply Chain Solutions North America Apr 2016 - May 2023Greater St. Louis Area
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Omnichannel Operations ManagerMacy'S Aug 2014 - Mar 2016Greater St. Louis AreaManage department leadership team and associates in a multi-million dollar environment. Conduct training to increase total sales. Analyze reports to identify trends and drive sales. Hire, manage, evaluate, coach and develop direct reports. -
Human Resources ManagerMacy'S Oct 2011 - Aug 2014Provided daily support to leadership teams on performance management, coaching, counseling, corrective actions, suspensions, and terminations. Facilitated associate investigations and unemployment hearings. Managed the planning, execution, and implementation of culture events and activities. Developed innovative strategies aimed at increasing associate engagement and job satisfaction. Responsible for all building administration including: facility operations, renovations, building maintenance, and vendor management and development. Acted as community partner and assist with special community relations projects. Directed, managed, and planned work for a staff of five.
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Collections Operations ManagerMacy'S Dec 2009 - Oct 2011Managed the daily collection process of thousands of delinquent accounts. Responsible for training and development of three supervisors and fifty associates to produce positive results servicing inbound and outbound calls. Monitored and controlled late fees, finance charge adjustments, balance transfers, hardships and settlements. Conducted monthly audits on collection accounts to ensure compliance of policies and procedures. Handled staffing needs by interviewing and recruiting associates to fill needed positions on all levels. Created and implemented the Skip Tracing Team in the Contact Development Department. Consistently managed associate relations issues within the department, including administering corrective action and assisting in terminations.
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Macy'S Home Direct Sales ManagerMacy'S Jun 2008 - Dec 2009Managed four supervisors and sixty associates in a multi-million dollar environment. Conducted training to increase total sales. Created and developed productivity tracking system for associates and supervisors. Allocated monthly funding for travel, training, and incentive. Forecasted daily, monthly and quarterly goals for the associates and the overall department.
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Training And Recruiting ManagerMacy'S Apr 2007 - Jun 2008Responsible for the hiring, training, and development of the Retail Services Department. Managed the daily operations of the training department, consisting of eight trainers and a department of 500+ associates. Created and facilitated customer service training classes. Coordinated the new hire training along with refresher training, focusing on delivering an outstanding customer experience.
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Bloomingdale’S By Mail ManagerMacy'S Mar 2006 - Apr 2007Developed and managed the startup operation of Bloomingdale’s by Mail, Midwest. Successfully hired, trained, and developed customer service representatives.
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Credit Collections ManagerMay Department Stores Dec 1995 - Mar 2006Managed the operations of the Collections Department. Successfully interviewed and recruited both executives and associates at job fairs and college campuses. Facilitated training for newly hired associates and determined placement within the six collections divisions. Managed associates in all ages of the collection process; accounts ranged from 30 days through 180 days delinquent.
Robert Riordan Skills
Robert Riordan Education Details
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Business Administration - Marketing Management
Frequently Asked Questions about Robert Riordan
What company does Robert Riordan work for?
Robert Riordan works for Tvs Supply Chain Solutions North America
What is Robert Riordan's role at the current company?
Robert Riordan's current role is Senior Human Resources Business Partner at TVS Supply Chain Solutions North America.
What is Robert Riordan's email address?
Robert Riordan's email address is ro****@****scs.com
What is Robert Riordan's direct phone number?
Robert Riordan's direct phone number is (704) 510*****
What schools did Robert Riordan attend?
Robert Riordan attended Southeast Missouri State University.
What skills is Robert Riordan known for?
Robert Riordan has skills like Coaching, Team Building, Recruiting, Human Resources, Project Management, Customer Service, Sales Management, Call Centers, Associate Engagement, Collections Management, Associate Relations, Training And Development.
Who are Robert Riordan's colleagues?
Robert Riordan's colleagues are Dhivagar.v Naidu, Divya Divya, Priya Shan, Gowtham Gowtham, Gowtham Kumar, Tharrino Patakas, Sivamayam Siva.
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