Robert Ritchie Email & Phone Number

Fort Wayne, Indiana, United States

Fort Wayne, Indiana Area

Fort Wayne, Indiana Area

My current position involves maintaining virtually all aspects of IT at our library. I not only deploy and administer all public and staff computers, but I also oversee our network and servers, our IT security posture, and administer our ILS (Integrated Library System). I am principally involved in any project that is IT related, be it setting up a staff.

Bloomington, Indiana Area

In addition to my normal duties as a support contact for faculty and staff with any technology issues, I coordinated my team's involvement in a project to relocate over 300 faculty and staff members to temporary office space (and back again). My share of the involvement primarily entailed coordinating all of the efforts of my team, dispatching personnel to.

Bloomington, Indiana Area

- Acted as a systems administrator for the Kelley School’s Angel and SCOPe systems, including fixing permissions errors and creation of user accounts.- Assisted visiting students with general or network specific computing issues, including accessing the campus’ secure wireless and accessing library resources.

Bloomington, Indiana Area

- Instructed, in-home, users of all ages on the full capabilities of their TV service.- Adapted previous technical support skills to new domains, including DSL and fiber-optic networks and television.- Collaborated with multiple departments to resolve users’ issues. For example, working with the Telecom department to correct in-home wiring issues.

Bloomington, Indiana Area