Robert Rivera Email & Phone Number

California, United States

Vacaville, California, United States

• Served as the primary point of contact for all IT related systems and equipment for the Vacaville District within the Mine Safety & Health Enforcement Western District, covering 10 states.• Provided full-time support as a technical expert for mid-tier Windows computers and peripheral operations, ensuring system availability and functionality.• Successfully delivered service as a software administrator over the agency's mid-tier computers and peripheral support equipment, and operating… Show more • Served as the primary point of contact for all IT related systems and equipment for the Vacaville District within the Mine Safety & Health Enforcement Western District, covering 10 states.• Provided full-time support as a technical expert for mid-tier Windows computers and peripheral operations, ensuring system availability and functionality.• Successfully delivered service as a software administrator over the agency's mid-tier computers and peripheral support equipment, and operating systems.• Provided expert tier one and tier two end-user support services for workstation hardware, software, configuration, and connectivity.• Acted as a liaison between Office Chief Information Officer and MSHA at the District level, administering and managing IT-related work for inspector related support. • Formulated and issued instructions and guidance for development, submission, and review of internal procedures within the assigned program.• Coordinated deployment of new Dell Latitude computer tablets for all Vacaville District employees, completing full deployment ahead of schedule in 5 months.• Completed Dell Client Foundations training for certification as a Dell Self Dispatch Technician and Technical Support Technician.• Identified and implemented a solution to save $2,970 on the purchase of 33 adapters for external batteries. • Reviewed and processed all eDocument submissions in MSHA Standardized Information System (MSIS) and provided professional advice on district IT-related product purchasing. Show less

Alameda, California, United States

• Managed the COMSEC program and provided front line support for 31 Local Elements, including 4 National Security Cutters, 4 Fast Response Cutters, and 4 USCG Sector commands.• Maintained Department of Defense Top Secret security clearance; active from October 2019.• Oversaw the handling and safeguarding of over 1800-line items of US and Allied classified COMSEC keying material and equipment.• Conducted Change of Custodian Inventory Reports (CCIR) and Semi-Annual Inventory Reports… Show more • Managed the COMSEC program and provided front line support for 31 Local Elements, including 4 National Security Cutters, 4 Fast Response Cutters, and 4 USCG Sector commands.• Maintained Department of Defense Top Secret security clearance; active from October 2019.• Oversaw the handling and safeguarding of over 1800-line items of US and Allied classified COMSEC keying material and equipment.• Conducted Change of Custodian Inventory Reports (CCIR) and Semi-Annual Inventory Reports (SAIR) for over 1800-line items.• Directed the Command-to-Command transfer of the COMSEC account from CG Pacific Area to CG District Eleven, regionalizing the account in alignment with national Coast Guard infrastructure.• Developed and presented monthly training to active-duty Coast Guard personnel for all 31 Local Elements, both in-person and remotely, resulting in enhanced knowledge and preparedness for COMSEC duties.• Screened and enrolled in the USCG Special Compartmented Information (SCI) program for the proper handling, storage, and transfer of classified material designated SCI. Show less

Kittery, Maine, United States

• Led a team of 6 IT Specialists and 4 Navy Qualified Validators in conducting Risk Management Framework (RMF) assessments for DoD Information Technology, resulting in timely Authorization to Operate (ATO) for 4 unclassified and 1 classified network.• Oversaw the development of System Security Plans (SSP) and all A&A documentation, resulting in a 20% increase in compliance with security assessment requirements.• Managed the Portsmouth Naval Shipyard COMSEC program, safeguarding COMSEC… Show more • Led a team of 6 IT Specialists and 4 Navy Qualified Validators in conducting Risk Management Framework (RMF) assessments for DoD Information Technology, resulting in timely Authorization to Operate (ATO) for 4 unclassified and 1 classified network.• Oversaw the development of System Security Plans (SSP) and all A&A documentation, resulting in a 20% increase in compliance with security assessment requirements.• Managed the Portsmouth Naval Shipyard COMSEC program, safeguarding COMSEC material on-site and 3 external sites, ensuring 100% compliance with security protocols.• Advised the Shipyard Commander on COMSEC Key Management Infrastructure (KMI) Program, resulting in improved procedural guidance and 0 incidents of compromised COMSEC material.• Collaborated with internal and external security teams to enhance secure network connectivity and integration of new technology, resulting in a 15% increase in network security.• Conducted regular spot-check inspections of subordinate COMSEC users, leading to a 10% improvement in overall COMSEC operations.• Coordinated with various teams to ensure comprehensive security measures are in place for controlling COMSEC material, resulting in a 25% decrease in security breaches.• Implemented the use of General Dynamics Sectéra Viper Universal Secure Phone for secure calls, improving communication security for 15 phones and expanding Voice over IP networks.• Oversaw the use of Tactical Local Area Network Encryption (TACLANE) devices, completing General Dynamics Mission Systems TACLANE Encryptor training and maintaining a 100% operational efficiency.• Certified CompTIA Security+ for Cybersecurity Workforce (CSWF) designation, meeting Information Assurance Technical (IAT) level II requirements outlined in DoD 8570.01-M, ensuring compliance with federal cybersecurity regulations and policies. Show less

Fairfield, California, United States

• Managed a team of 8 employees and 9 contractors across multiple shifts, achieving 100% incident response during high impact network outages.• Coordinated with other operation centers to ensure seamless communication during scheduled and unplanned outages, change management, and incident response.• Maintained compliance with Sarbanes-Oxley (SOX) Audit requirements as a SAP Role Administrator, ensuring correct access levels for all personnel.• Documented standard operating… Show more • Managed a team of 8 employees and 9 contractors across multiple shifts, achieving 100% incident response during high impact network outages.• Coordinated with other operation centers to ensure seamless communication during scheduled and unplanned outages, change management, and incident response.• Maintained compliance with Sarbanes-Oxley (SOX) Audit requirements as a SAP Role Administrator, ensuring correct access levels for all personnel.• Documented standard operating procedures (SOP) for building configuration and incident response, resulting in improved efficiency and consistency in network support.• Implemented rigorous information security policies, practices, and principles to ensure secure delivery of application software services.• Led personnel training and development, time management, coaching and disciplinary actions, in adherence to standardized human resource procedures.• Volunteered to support Military Veterans hiring initiatives, participating in various hiring events and serving as PG&E Veterans Employee Resource Group Vice President.• Facilitated Lean IT Navigator Expert role within the company, improving efficiency and affordability planning for ENOC, TSC, and SMOC.• Conducted diagnostic phase and integrated design projects with stakeholder group participation, resulting in improved way of working and increased understanding of IT business.• Identified and designed 5 new processes for Enterprise Network Operations Center (ENOC), increasing operational efficiency by 20%• Developed and certified as a PG&E Guidance Document Author, creating and implementing 11 new procedures and standardized company standards, policies, and procedures• Documented processes, identified gaps, and designed new processes, resulting in a 30% increase in process performance measures• Enforced NERC CIP 004 and 006 procedures, ensuring 100% adherence to operational security practices Show less

Fairfield, California, United States

• Developed process materials, schedules, and repair procedures for the new PG&E Enterprise Network Operations Center (ENOC), resulting in a streamlined transition process.• Processed work development to support the Telecommunications Control Center (TCC) and Computer Operations Center (COC) transition to the new ENOC, standardizing monitoring tools and applications for ENOC Analysts.• Provided direct support to the ENOC team in maintaining continuity of services on all private and… Show more • Developed process materials, schedules, and repair procedures for the new PG&E Enterprise Network Operations Center (ENOC), resulting in a streamlined transition process.• Processed work development to support the Telecommunications Control Center (TCC) and Computer Operations Center (COC) transition to the new ENOC, standardizing monitoring tools and applications for ENOC Analysts.• Provided direct support to the ENOC team in maintaining continuity of services on all private and leased computer, network, and telecommunications resources, ensuring uptime of critical systems.• Ensured all procedures produced were standardized and in compliance with PG&E Guidance Document Initiative, improving operational efficiency by 30%.• Implemented new monitoring program work instructions for ENOC, leading to a 25% increase in system performance monitoring accuracy.• Member of PG&E Veterans Employee Resource Group, advocating for Veterans' interests within the Company and communities.• Volunteered as a PG&E Security Advocate, promoting information security and providing training on security awareness and preventative methods to employees, enhancing overall workplace safety. Show less

Worldwide

• Experienced with COMSEC policies and procedures since 1991. Assigned as COMSEC/EKMS Manager for 5 Nuclear submarines and 1 Squadron shore command. Served as a Certified COMSEC Immediate Superior in Command (ISIC) Inspector for Submarine Development Squadron 5• Completed US Navy Security Manager course and assigned as Assistant Security Manager for 3 Submarine commands. Initiated, updated, and managed security eligibility in the Joint Personnel Adjudication System (JPAS) and Electronic… Show more • Experienced with COMSEC policies and procedures since 1991. Assigned as COMSEC/EKMS Manager for 5 Nuclear submarines and 1 Squadron shore command. Served as a Certified COMSEC Immediate Superior in Command (ISIC) Inspector for Submarine Development Squadron 5• Completed US Navy Security Manager course and assigned as Assistant Security Manager for 3 Submarine commands. Initiated, updated, and managed security eligibility in the Joint Personnel Adjudication System (JPAS) and Electronic Questionnaires for Investigations Processing (e-QIP) regarding appropriate security adjudications• Previously enrolled in the DoD Personnel Reliability Program (PRP) to ensure that all personnel who control, handle, have access to, or control access to nuclear weapons are mentally and emotionally stable, and not subject to blackmail• Submarine Security Force Supervisor for the Ship Security Forces, determining proper physical security control requirements and providing interpretations of regulatory guidelines; Small Arms Supervisor responsible for the security team conducting random anti-terrorism measures, force protection, operational safety and security• Earned 8 Navy Good Conduct Medal Awards; awarded every 3 years for continuous service without disciplinary action in Non-Judicial Punishment (NJP) or Military Court MartialCareer Highlights:Dates Command, Location2008-13 USS MAINE (SSBN 741)(BLUE), SILVERDALE, WA2005-08 NAVY SUBMARINE SCHOOL STAFF, GROTON, CT2002-05 USS JEFFERSON CITY (SSN 753), SAN DIEGO, CA2001-02 USS LA JOLLA (SSN 701), PEARL HARBOR, HI1998-01 PEARL HARBOR NAVAL SHIPYARD INTERMEDIATE MAINTENANCE FACILITY, HI1995-98 COMSUBDEVGRU ONE - SUBDEVRON FIVE DET BRAVO, SAN DIEGO, CA1992-95 USS PARCHE (SSN 683), VALLEJO, CA1990-92 USS SAND LANCE (SSN 660), CHARLESTON, SC 1989-90 NAVAL COMBAT TECH SCHOOLS COMMAND, RADIOMAN "C" SCHOOL, VALLEJO, CA1988-89 BASIC ENLISTED SUBMARINE SCHOOL, RADIOMAN “A” SCHOOL, GROTON, CT Show less

Bachelor'S Degree, Information Systems Networking And Telecommunications

Cybersecurity Workforce Certification Training - System Administration, Non-Credit

Cybersecurity System Administration Certificate Program This track offers six courses that cover the fundamentals of computer systems.

Cybersecurity Workforce Certification Training - System Administration, Non-Credit

Cybersecurity System Administration Certificate Program in conjunction with Purdue University Northwest This track offers six courses that.

Education record

NPower creates pathways to economic prosperity by launching digital careers for military veterans and young adults from underserved.

Associate Of Science - As, Electrical/Electronics Maintenance And Repair Technology