Robert Rivera Email & Phone Number

Melville, New York

Bridgewater, Nj

- Provided 24/7 support for 160 domestic and international users in the engineering, legal, human resources, project management and purchasing groups- Worked closely with other tech leads to delegate work between regions- Fostered and maintained good business relationships with C-level executives, management and departmental teams- Managed all hardware and software purchases reducing costs by recycling, reusing, and maintaining a lean inventory - Maintained all computer images, installed software, updates, and hardware as needed- Supported Windows 7 through Windows 10, iOS, Android, Linux - Identified and eradicated all known malicious content and software- Coordinated and facilitated all site moves and managed site power outages and controlled shut downs- Handled all onsite and offsite E-staff, analyst, and investor meetings, providing support for all teams - Managed all leases and contracts pertaining to the site, including printers, satellite TV, tape storage and recycling- Managed local and network printing and scanning - Supported all audio/video needs within conference rooms, break rooms, and front desk, including video conference calls, guest kiosks and wireless technologies- Maintained secure access entry system and security surveillance system, providing video captures upon request- Program Cisco phone extensions for new hires and new assignments within the organization- Provided 24/7 network and server support as directed by headquarters. Monitored site NOC, performing repairs and upgrades of all network and server equipment during off-peak hours - Investigated and resolved network problems and conducted maintenance and repairs - Define and document global policies and procedures for the Level Two support team

Greater New York City Area

Windows Server Engineer -Successfully completed NT to AD migration across nine sites, revamping shares and printers to maintain consistency-Managed nine ATP sites supporting all backups, server maintenance, including patches, hot fixes, documentation and maintaining the servers -Installed and configured software on customer servers. Maintained all engineering applications, taking all requests from end users and integrating into GDATP standards- Maintained relationships with software and hardware vendors and authorized purchases for GDATP- Managed AD Group Polices, creating GPO’s according to GDATP and CSC standards- Liaison between CSC and ATP auditors – responsible for all SOX related server security to meet Department of Defense standards- Install and configured desktop and DMZ firewalls using ISS security software per customers’ specification- Managed antivirus software across ATP environment for desktops and serversDesktop Support Lead - Closed NY office and integrated into GDATP’s headquarters in Charlotte Office- Played Integral role in setup and design of GDATP’s corporate headquarters- Provided support for C-Staff and 200 executives - Setup and supported all conference room technology and provided users with training- Provided all computer, video, and audio support for offsite conferences for the CEO- Responsible for all laptop security following GDATP standards- Setup and supported Blackberry and cell phone users, including configuring, distributing, and training- Supported Lotus notes mail client and provided notes database support- Maintained hardware inventory and procured equipment as needed- Responsible for backup tape rotation and logging- Trained all new users on GDATP computer policies and procedures- Managed desktop refreshes with onsite consultants- Setup and configured Nortel Telephone extensions and voicemail for new users