Robert Roa Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Chicago, Illinois, Us

Collaborates with the team to establish a formalized referral process to engage clients across partner network agencies.Provides navigation across sectors and providers to ensure coordination and service access/completion for all participants.Responsible for pre-screening clients for eligibility, application assistance, information dissemination to clients and staff of partner organizations, following up with clients, and data tracking.Educates clients about the programs and the follow-up needed to successfully enroll.Participates with leadership to provide in-person outreach at events and expand community knowledge of available resources/services.Develop in-depth knowledge of government benefits and all available services and stay informed about policy and procedure changes.

Chicago, Il, Us

Worked closely with graduate programs and departments on the interpretation of policy and procedures as they relate to admissions, registration, and graduation requirements.Informed and communicated with students on the Graduate College and University policies and procedures.Evaluated and processed documentation for student registration adjustments, grade changes, transfer of credit and leave of absence petitions.Investigated and audited student academic records to determine eligibility for graduation and consults regularly with students, faculty, and staff on graduation processes.Served as Liaison for the Chicago Metropolitan Exchange Program, a consortium for Traveling Scholars.

Chicago, Illinois, Us

Worked in call center while effectively and efficiently sold health insurance plans while successfully completing all state licensing requirements. Was able to quickly learn and follow policies and procedures while guiding consumers through health insurance policy selection and application process. Complied with Federal CMS (Center for Medicare & Medicaid Services) and State legal requirements and standards. Applied strong phone communication skills while working in a team environment and quickly assimilated information in order to meet sales quotas at same time recording high-quality information regarding consumer interactions and contact results.

Conducted field research by preparing literature reviews and assisting with the collection, entering, coding and cleaning of data and descriptive results.Performed surveys, interviews, observations and uses other methods according to established research protocols.Prepared data for analysis, executes details of studies, documents results while maintaining of study supplies and inventories.Maintained detailed records of results and prepares written reports as well as processes required paperwork.

Bachelor Of Applied Science (B.A.), Business Administration-Marketing

Driehaus College Of Business-Integrated Marketing Communications

Associate Of Arts And Sciences (A.A.S.), Merchandising And Marketing

Associate Of Science (A.S.), Real Estate