Foster growth and development for freelancers, agencies, developers marketers and designers across seven communitiesAnswer technical questions related to Wix Studio and the Wix platformIdeate and create content to showcase features and tools provided by Wix to enhance business offerings and help with workflow for our usersCollect product feedback related to missing features, usability and discoverability of features to our Product Management TeamFacilitate and attend meetings with the communities to nurture growth and inspire communication with attendees

My duties were to answer calls, chats and emails regarding user inquiries about any and all aspects about their site, including but not limited toDesign and functionality of their websiteCustomer relations managementBackend aspects like managing their accounting, tax rates, shipping rates and more.This was done with consistent 100% Customer Satisfaction (CSAT) during my time there, including earning several bonuses that were tied to CSAT and Net Promoter Score.Additionally, I was working on our social channels like our forum, Facebook and Discord and providing answers and tutorials for users while collecting feedback to our product team.

Oversee flow of production, ensuring that customer print orders are done on-time and with 100% accuracyConnect, Collaborate and Close sales and transactions with customers in regards to their print and shipping ordersManage store during opening and closing procedures, including daily financials and store funds

Hired, trained, and developed a staff of 8-24 people year-roundFostered customer relations by providing an outstanding customer-driven culture leading to +80% Net Promoter ScoreLed my team to consistently meet and exceed sales plan and sales goals including being in the top 10% overall performance in the company as first-year managerMaintained a neat, clean and organized environment to maximize customer-experience and overall efficiencyManaged inventory through inventory counts as well as receiving and shipping out and ordering productCommunicated new initiatives with District Manager and cascaded information to staff to execute promptly and effectivelyOrganized and managed events focusing on new launches and releases

Planned and coordinated logistics and materials for board meetings, committee meetings and staff eventsCoordinated domestic and international travel arrangements, including booking airfare, hotel and transportationScreened applicant resumes and coordinated both phone and in-person interviewsAnswered and managed incoming and outgoing calls while recording accurate messagesDrafted biweekly time sheets for 40+ employeesServed as corporate liaison between the finance, IT and marketing departments