Matched candidates to open positions based on skills and work requirements.Updated candidate records to reflect personal information, qualifications and career aspirations.Interviewed 25 candidates per week by thoroughly screening candidates to gather more information about their career background.Conducted 50 sales calls per week to potential clients who are needing our services to present the most placeable candidates for their vacant positions.Assisted with writing job postings and job descriptions for boards.Conducted assessments, interviews, and job trials with candidates to develop person-centered plans for employment and support.Pre-screened resumes prior to sending to corporate hiring managers for consideration.Completed I-9 verification forms for candidates employment.

·Proactively identified passive candidates by utilizing a variety of sources such as LinkedIn Recruiter, ZipRecruiter, Careerbuilder, candidate databases, social media, Diversity Outreach contact lists, and employee referrals·Ensured adequate pipeline levels to meet the current and anticipated hiring needs·Generated candidate leads through relationship building, networking, and complex internet searches·Conducted the initial phone screen interviews with candidates and provided feedback to recruiters·Scheduled interviews with the candidates and prepared them for the remainder of the interview process·Partnered with recruiters and interview panels to successfully schedule interviews across Manpower’s different departments.·Conducted and ensured that all offer letters and background checks are done accurately and in a timely manner·Managed the recruiting process for a variety of roles ensuring an exceptional candidate experience·Collaborated with the recruiting and HR team to facilitate a strong employer brand

• Help patients understand their pharmacy benefits better by using the knowledge gained from training, problem-solving skills, and support from my team to answer patient calls effectively.• Help patients get the medication they need by researching issues on benefits coverage with pharmacist and doctors’ offices and provide guidance to all patients about medication coverage.• Juggle multiple tasks without sacrificing attention to detail and document all information from all conversations in our computer system.

• Uses market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users • Enforce social media terms of use by carefully monitoring reports of abuse on the site • Respond and solves user inquiries with high quality, speed, empathy and accuracy

• Answered incoming inquiries from UPMC Health Plan customers. • Documented inquires in accordance with UPMC Health Plan Customer Service Center guidelines. • Followed up on and document actions required to service inquiry from UPMC Health Plan customers. • Investigated inquiries from UPMC Health Plan customers. • Conducted outbound calls to clarify follow up and resolve inquiries from customers. • Conducted outbound service calls in accordance with departmental initiatives.

• Ensured all candidates had an exceptional interview experience from start to finish, by being proactive on scheduling interviews, calling candidates to let them know when the debrief is taking place, and asking for candidate’s preferences for travel arrangements. • Posted jobs on the internal job portal (Greenhouse)• Posted jobs on the external job boards (Ziprecruiter, Monster, Linkedin and Indeed)• Sent offer out to candidates after confirmation from Recruiter• Processed i-9 and e-verify for new hires• Handled new hire & termination processes by receiving New Hire or Term reports, emailing IT to turn on or off access and sending email to the employee’s current manager.