Responsible for developing and prioritizing the Manufacturing Excellence (Mx) product roadmap. Meet regularly with internal and external stakeholders to review product roadmap and vision. Led research efforts for the purposes of gathering requirements and validating new features and functionality in the Mx product. Work with support and engineering teams to identify and resolve client-reported incidents and defects.

Worked directly with Engineering, Quality, UX, and Product Management to identify improvement opportunities and develop new software functionality to address market needs. Worked across functional teams including Support, Engineering, Architecture, Marketing, and Product.

Worked with sales, marketing, and engineering teams to prioritize the product roadmap for the highly functional and complex Claim Edit Systems (CES) product. Collaborated with cross-functional leaders and team members to define product scope, identify opportunities for continued product improvement, and determined high-level schedule and budgetary requirements. • Lead the CES team in defining and implementing product strategies within the limits of the Governance Board; provided leadership and oversight across multiple product lines. • Reduced client escalations by communicating quickly and efficiently with clients and stakeholders.

Collaborated with management and business units to deliver software according to scheduled plans; committed to delivery priorities aligned to maximize business value and meet regulatory compliance requirements.• Assisted in the organizational implementation of the Scaled Agile Framework (SAFe), leading to improved productivity and increased resource efficiencies.• Managed a cross-functional team consisting of Development, Quality Assurance, and Business Analyst resources, aided in the mentoring and training of best practices and procedures.• Introduced wholesale changes to accommodate explosive staff growth while maintaining cost overheads despite staffing and training increases.

Led internal project teams to achieve project defined milestones and deliverables. Translated business user concepts and ideas into comprehensive business requirements and design documents for multiple products. • Created project roadmaps in accordance with internal framework standards and procedures. Identified ongoing issues and gaps within project plans, in order to eliminate implementation issues.

Operated as the Product Owner for Claims Manager (CM) and Claims Edit Systems (CES) products. Defined business requirements for engineering teams; • Involved in special projects and provided ad hoc / special analysis as required, including working on complex Federally –regulated claim editing projects, assisting in ROI evaluation related to new features/functionality, review of business practices, and more.

Provided full-lifecycle support and configuration of a dynamic SQL-based benefits system. Queried data in relational databases and delivered custom reports to leadership of each business unit; provided direction and solutions to improve the outcome of each project and assignment. Facilitated multiple process improvement projects from the early initiating stages, through planning and execution, and finally close, identifying best practices for the organization.

Performed complex configuration changes and resolved daily system processing issues quickly and effectively. Logged lessons learned and mentored new staff on opportunities for continue growth. Resolved escalated issues and production concerns by engaging with development resources and communicating with staff using appropriate business or technical acumen. Performed complex configurations to support client benefit enrollment systems, including analyzing employee populations, interpreting eligibility requirements, and writing cost-based calculations.