Robert Jagger work email
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Client-focused IT Professional with more than 20 years building reliable IT infrastructures. Flexible and able to learn new technology quickly and translate that into documentation and training for others. Maintains a sense of humor under pressure while working towards resolution of issues. Thrives in deadline-driven environments. Keen eye for efficiencies and iterative process improvement.
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Solutions ArchitectDelinea Aug 2023 - PresentPortland, Maine, United States
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Engagement ManagerDelinea Apr 2022 - Aug 2023Portland, Maine Metropolitan Area
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Professional Services ConsultantDelinea Apr 2021 - Mar 2022Portland, Maine Metropolitan Area
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Partner Technology SpecialistThycotic Jul 2019 - Apr 2021 -
Identity And Access ManagementIbm Oct 2013 - Feb 2019• Managed enterprise Unix authentication system (Centrify Server Suite) and 2-factor authentication system (Entrust Identity Guard)• Developed automated provisioning tools using PowerShell to increase team efficiency• Lead for quarterly SOX access reviews and security remediation validation• Provided project management for DZDO/SUDO security realignment, NextGen pharmacy rollout, mass access conversion, enterprise application rollouts, new application onboarding• Acted as technical lead for a team of 20 offshore resources• Built and maintained reporting scripts for internal quarterly audits• 24/7 On-call for enterprise authentication systems -
Access Provisioning Technical LeadDelhaize America Nov 2011 - Oct 2013145 Pleasant Hill Road, Scarborough, Me• Handled 3000+ tickets a month with a team of 20 other employees• Significant project work included internal HR security configuration and enterprise mail migration• Acted as SME and cross-team point of contact• ITIL service management, Powershell and Microsoft Exchange training• Created and revised procedures and documentation to increase productivity and shorten time spent handling tickets• Developed new training procedures which dramatically reduced onboarding times for new hires -
It OperationsBath Savings Institution Jan 2010 - May 2011Bath, Me• Won smooth sailing award for exceptional internal customer service• Supported hardware and software for 8 branch locations and over 200 Windows XP/7 PCs• Installed and updated Fiserv core banking applications• Primary support contact for Sharepoint intranet and document management server• Installation and monitoring of Symantec Anti-Virus, Brightmail filter, and Web Gateway appliances• Deployment of Windows Server 2008, 2003 and Ubuntu Linux virtual machines in a VMware ESX 4.1 cluster• Installed Snort IDS on Ubuntu Linux server and conducted daily monitoring of reports• Oversaw deployment of Fiserv LinkLive call center software • Responsible for video surveillance system monitoring and maintenance
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Network AdministratorCummings Lamont & Mcnamee Aug 2001 - Jan 2009Kennebunk, Me• Oversee five locations in Maine and New Hampshire with 24-hour on-call support• Planning and project management for transition from Novell Netware/GroupWise to Windows Server/Exchange, Document Management system and MPLS WAN• Used VMware Workstation to implement secure SuSE and Debian web servers for internal web applications• Responsible for maintenance and troubleshooting of forty PCs/laptops and eight servers• On-site client support for installation and maintenance of software• Citrix terminal server configuration and support -
Computer TechnicianFerrans Computer Connection Jun 1998 - May 2001Sanford, Me• In house hardware and software support• Build new desktops, and servers• Travel to client offices for support networks and computers• Handle clients in the office and in the field
Robert Jagger Skills
Frequently Asked Questions about Robert Jagger
What company does Robert Jagger work for?
Robert Jagger works for Delinea
What is Robert Jagger's role at the current company?
Robert Jagger's current role is Solutions Architect.
What is Robert Jagger's email address?
Robert Jagger's email address is ro****@****tic.com
What skills is Robert Jagger known for?
Robert Jagger has skills like Windows Server, Troubleshooting, Servers, Networking, Technical Support, Hardware, Vmware Esx, Citrix, Windows, Software Installation, Active Directory, System Administration.
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Robert Jagger
Senior Transportation Specialist At U.S. Department Of Transportation (Dot)Accokeek, Md3themidtowngroup.com, dot.gov, transportation.org -
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