Robert (Bob) Malcolm personal email
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I am an experienced CEO, Company Secretary & General Manager with an MBA and proven track record driving business growth and financial sustainability by combining an entrepreneurial mindset with high emotional intelligence to develop and implement organisational purpose, mission, and operational plans that achieved great results.Over the last 20 + years I have played a key role in leading capital and fundraising activities, promoting and enhancing brand and reputation, developing new business opportunities, engaging new donors, and driving support of funders, volunteers and pro-bono providers.My extensive commercial acumen and strong leadership and relationship-building skills have enabled me to articulate organisational vision, build a positive work culture with highly engaged teams, and collaborate, negotiate and engage with key stakeholders in the philanthropic, education, corporate, government, non-profit and community sectors.As CEO of Firefighters Credit Union, I successfully influenced key stakeholder consensus and advocacy in various change initiatives, such as streamlining the business integration with Teachers Mutual Bank and successfully transitioning the business to remote working during COVID-19.As CEO of Maleny Credit Union, which included the role of Executive Officer MCU Charitable Trust & MD of MCU Financial Services, I drove business growth and change following 5 years of decline, and significantly improved community outcomes by restructuring the Credit Union and strengthening financial management and controls.In addition to my senior leadership roles with leading financial and banking institutions, I have held various Non-Executive leadership positions. These include President of the Northern Suburbs Hockey Club Inc., Chair of Link Vision Ltd (formerly Aid for the Blind QLD), Director of Combined Financial Services Ltd, and Director of Shared Services Ltd.Some of my key contributions in these roles included leading members of Link Vision and securing member support for a change of company structure as well as refurbishing 42 home units in line with applicable building standards for people with low/no vision. I also negotiated with Brisbane City Council for an extension of lease on playing and oversaw the installation of a synthetic practice pitch at Northern Suburbs Hockey Club.
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Ceo/Company Secretary/Regional Manager | Business Transformation & GrowthFirefighters Credit Co-Operative/Teachers Mutual Bank Limited Oct 2019 - Jun 2024Melbourne, Victoria, AustraliaCombining an entrepreneurial approach with an outgoing and innovative leadership style has enabled me to manage P&L, develop growth strategy plans, lead future direction, and support the best interests of all members, staff and key Stakeholders.I led the streamlined merger with Teachers Mutual Bank, which involved reviewing financials andpotential growth opportunities and securing Board support to implement the merger strategy. In addition to stabilising the organisation in response… Show more Combining an entrepreneurial approach with an outgoing and innovative leadership style has enabled me to manage P&L, develop growth strategy plans, lead future direction, and support the best interests of all members, staff and key Stakeholders.I led the streamlined merger with Teachers Mutual Bank, which involved reviewing financials andpotential growth opportunities and securing Board support to implement the merger strategy. In addition to stabilising the organisation in response to external pressures, such as interest rate cuts, I successfully navigating change resistance among staff to transition the business to remote working during COVID-19. I also built and nurtured strong relationships with key stakeholders, including Board Directors/members, shareholders, external auditors, industry regulators and potential merger partners. Show less
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DirectorShared Lending Limited Oct 2019 - Jun 2021Sydney, New South Wales, Australia
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TreasurerQueensland Narrating Service Aug 2017 - Oct 2019Brisbane, Queensland, AustraliaQNS narrated books, articles and general publications for the vision impaired.
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PresidentNorthern Sububs Hockey Club Dec 2014 - Oct 2019
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ChairLink Vision (Formerly Aid For The Blind (Qld) Jun 2014 - Oct 2019Fairfield, QldLink Vision provides educational services for vision impaired children and independent living accommodation for vision impaired adults. It also runs a network of opportunity shops.
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Ceo (Incl Executive Officer Maleny Charitable Trust And Md Mcu Finacial Services Ltd)Maleny Credit Union Jul 2015 - Sep 2019Maleny, Queensland, AustraliaIn addition to driving business growth and change, I significantly improved community outcomes by restructuring the Credit Union, managing P&L, and providing strategic recommendations to improve profitability while overseeing day-to-day operations across finance, lending, marketing, customer service and contract negotiations. I influenced the decision-making of the Board, shareholders, auditors, suppliers and government supervisors to drive momentum on various change initiatives and… Show more In addition to driving business growth and change, I significantly improved community outcomes by restructuring the Credit Union, managing P&L, and providing strategic recommendations to improve profitability while overseeing day-to-day operations across finance, lending, marketing, customer service and contract negotiations. I influenced the decision-making of the Board, shareholders, auditors, suppliers and government supervisors to drive momentum on various change initiatives and strengthened financial management and controls while reducing FTE to achieve business development and growth following 5 years of decline. I also secured unanimous Board approval for the newstrategic plan, seamlessly converted the operating model to the Bendigo Alliance Bank model, and played a key role in the business being nominated as Finalist in the Sunshine Coast Business Awards for two consecutive years. Show less
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General Manager Corporate Services | Strategic And Operational Leadership | Business TransformationQueensland Professional Credit Union Apr 2012 - Jul 2015Brisbane, AustraliaKey contributions in this role included improving enterprise risk management, marketing and business development, and developing strategies to drive growth, minimise risks and broaden the member base beyond government employees and with a younger demographic. I led development and implementation of an enterprise risk management framework and improved risk reporting, and established groundwork for long-term growth without the need for additional resources by targeting younger, digitally-savvy… Show more Key contributions in this role included improving enterprise risk management, marketing and business development, and developing strategies to drive growth, minimise risks and broaden the member base beyond government employees and with a younger demographic. I led development and implementation of an enterprise risk management framework and improved risk reporting, and established groundwork for long-term growth without the need for additional resources by targeting younger, digitally-savvy customers through investment in mobile banking applications. I also rebranded the business to Your Credit Union (YCU) and improved the customer experience by leading implementation of the Utracs banking system upgrade to automate processes, streamline operations, and significantly improve service delivery. Show less -
General Manager Finance & Operations | Strategic & Operational Leadership | Business TransformationEcu Australia Jun 2009 - May 2012Cairns, Queensland, AustraliaI drove growth by rebranding a credit union to broaden appeal beyond traditional electricity employee member base, and assisted CEO with strategic planning across risk, marketing and IT, managing a $7M OPEX and $500K CAPEX. I also improved all aspects of risk (i.e. credit, liquidity, capital and operational) by deploying an enterprise risk management system that assigned accountability to various team members. My success rebranding Electricity Credit Union to ECU involved launching a series of… Show more I drove growth by rebranding a credit union to broaden appeal beyond traditional electricity employee member base, and assisted CEO with strategic planning across risk, marketing and IT, managing a $7M OPEX and $500K CAPEX. I also improved all aspects of risk (i.e. credit, liquidity, capital and operational) by deploying an enterprise risk management system that assigned accountability to various team members. My success rebranding Electricity Credit Union to ECU involved launching a series of highly successful TV branding ads and becoming the public face of the organisation to members, shareholders and other key stakeholders as the Credit Union’s spokesperson in place of the CEO. I also project managed the transfer of central banking arrangements, purchasing a new BSB and transferring all card products and other transaction products to achieve price and operational efficiencies. Show less
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Deputy Chief Executive Officer & Company Secretary | Business TransformationAustral Credit Union Limited Nov 2007 - Nov 2008Melbourne, Victoria, AustraliaIn addition to driving strategy and business planning, and maintaining good governance practices, I led a business restructure and the seamless delivery of key projects with ownership across all lending, marketing, customer service, IT, HR and building services. I optimised service delivery by restructuring the business and refocusing efforts to service the top 10% of clients by value. I also project managed a merger with a bigger partner, leading the integration from Austral’s perspective… Show more In addition to driving strategy and business planning, and maintaining good governance practices, I led a business restructure and the seamless delivery of key projects with ownership across all lending, marketing, customer service, IT, HR and building services. I optimised service delivery by restructuring the business and refocusing efforts to service the top 10% of clients by value. I also project managed a merger with a bigger partner, leading the integration from Austral’s perspective including migrating staff to a new banking system and partner processes and procedures while strengthening relationships with key contacts at Shell Australia, HWT, Amcor, WA Newspapers and Kodak. Show less
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Chief Executive Officer & Company Secretary | Business Transformation And GrowthMacquarie Credit Union Limited Dec 2004 - Nov 2007Appointed to determine strategic direction to drive growth in assets under management and boost profitability, I held full responsibility over all planning, budgeting, governance, finance, lending, marketing, contract negotiation and customer service.• Improved profit performance, growing AUM by >50% and reducing expense to income ratio by 15pp in three years, driving loan growth by coaching the sales team to improve customer engagement;• Increased product sales and operational… Show more Appointed to determine strategic direction to drive growth in assets under management and boost profitability, I held full responsibility over all planning, budgeting, governance, finance, lending, marketing, contract negotiation and customer service.• Improved profit performance, growing AUM by >50% and reducing expense to income ratio by 15pp in three years, driving loan growth by coaching the sales team to improve customer engagement;• Increased product sales and operational efficiency by transforming a reactive, transactional sales approach to a proactive, CRM-led culture. Show less
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Marketing And Business Development ManagerWoolworths Employees Credit Union Limited Jul 2003 - Dec 2004All marketing and business development including all new product development (including FSR implications) and host company liaison. Development of the strategic marketing plan for credit union. Development of marketing and product support material, editorial, production and distribution of quarterly newsletter and development of monthly direct mail campaigns. Nominated Responsible Officer for the credit union.
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CosultantSelf Employed May 2002 - Jun 2003I worked in short-term contract positions focusing on improving operational efficiency in medium and large credit unions while completing my MBA.
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General Manager & Company SecretaryDnister Ukrainian Credit Union Aug 2000 - May 2002Responsible for overall strategic direction of the organisation and all aspects of business planning and budgets. Day to day responsibilities included Finance, Lending, Marketing, Sales & Service and all contract negotiation.
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General Manager & Company SecretaryScallop Credit Union Mar 1997 - Aug 2000Responsible for overall strategic direction of the organisation and all aspects of business planning and budgets. Day to day responsibilities included Finance, Lending, Marketing, Sales & Service and all contract negotiation.
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Customer Service ManagerAnz 1996 - 1997Manage service team supporting a range of on-line business products for ANZ commercial customers. -
National Product Release ManagerCuscal 1990 - 1996Management of UAT and product roll-out -
Management AccountantWestpac Banking Corporation 1976 - 1990Brisbane, Australia
Robert (Bob) Malcolm Skills
Robert (Bob) Malcolm Education Details
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Accounting And Finance -
The University Of Queensland (Mt Eliza Business School)Accounting, Economics, Fin M'Ment, Marketing, H R, Bus Law, Intl Bus, Strat M'Ment, Etc -
Co-Operative Management
Frequently Asked Questions about Robert (Bob) Malcolm
What is Robert (Bob) Malcolm's role at the current company?
Robert (Bob) Malcolm's current role is Chief Executive Officer/Company Secretary | General Management | Strategic & Operational Leadership | Business Transformation | Sales & Revenue Growth | M&As| Finance Management | Risk Management | Change Management |.
What is Robert (Bob) Malcolm's email address?
Robert (Bob) Malcolm's email address is bo****@****ail.com
What schools did Robert (Bob) Malcolm attend?
Robert (Bob) Malcolm attended Cpa Australia, The University Of Queensland (Mt Eliza Business School), Monash University.
What are some of Robert (Bob) Malcolm's interests?
Robert (Bob) Malcolm has interest in Social Services, Economic Empowerment, Politics, Education, Disaster And Humanitarian Relief.
What skills is Robert (Bob) Malcolm known for?
Robert (Bob) Malcolm has skills like Strategic Planning, Mergers, Business Strategy, Customer Service, Financial Management, Marketing Strategy, Change Management, Managerial Finance, Enterprise Risk Management, It Management, Cpa, Mergers And Acquisitions.
Not the Robert (Bob) Malcolm you were looking for?
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Robert Malcolm
Perth, Wa -
Robert Malcolm
Greater Adelaide Area2internode.on.net, skylight.org.au2 +618837XXXXX
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