Delivered technical support for BYU-Idaho campus, servicing faculty, staff, and students across offices, classrooms, computer labs, and personal student devicesOverseeing a team of student technicians to optimize support processes, implement best practices, and achieve consistent service quality across campusCommunicate effectively with users to assess technical needs, provide guidance, and resolve concernsDemonstrated strong problem-solving abilities and attention to detail

Collaborated effectively within a team environment in a culture of accountabilityOperated in a professional, punctual manner to ensure production goals are consistently met

Communicated effectively with fellow staff members and customersAdhered to proper procedures regarding stocking, wrapping, and moving of merchandiseMaintained company policy of presentation and cleanliness on sales floor

Managed, supported, and trained fourteen individuals in communication skills, cultural etiquette, and time managementDeveloped leadership and organizational skills through planning and implementing activities and lessonsDeveloped interpersonal communication skills while working with a wide variety of peopleDesigned, planned, and executed various projects to inspire productivityBuilt relationships of trust with various people of different backgroundsStudy and learned the Tagalog language to communicate effectively with locals

Communicated well with patrons and fellow employeesContinuated improvement of work related skills, training, and certifications including first aid, monthly in-service meetings, and CPR retests