Robert Santos Email and Phone Number
A results-driven professional with a proven track record in product development and execution. Excel in resolving blockers, streamlining implementations, driving innovation, and ensuring successful project outcomes. My expertise includes analyzing user feedback, defining product strategies, and prioritizing features for on-time software releases. I am dedicated to ensuring software product quality through rigorous testing and optimization.I am excited about the prospect of joining a company with a start-up culture where everyone's contributions are appreciated. It is important to me to work for an organization that offers me opportunities for personal growth and development as well as a positive and diverse working environment.I have more than 15 years of experience working with SaaS platforms, where I have managed both technical and non-technical teams. For approximately 8 years, I have been involved in building software in a Product Manager role, focusing on iterative improvements to UX/UI and addressing customer needs.Areas of Expertise:Product Development, Features Implementation, Cloud Services Management, Project Coordination, Issues Resolution Cross-Functional Collaborations, Resource Allocation, Prototyping, User Feedback Analysis, Process Improvement, User-Centered, Design Development, Backlog Prioritization, Team Leadership, Agile Methodologies Utilizations, Quality Assurance, Technical Documentation, Data Migration, Client Relationships Management, SCRUM.Feel free to reach out to me directly on LinkedIn or email at robertsantos.dfw@gmail.com.Have a great day!
Live Nation Entertainment
View- Website:
- livenationentertainment.com
- Employees:
- 16690
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Zero Waste CoordinatorLive Nation Entertainment Jun 2024 - PresentDallas, Texas, United States
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Technical Product ManagerCleared4 Jan 2022 - PresentUnited StatesVaccine Management SaaS Platform | Activity Management | B2B | 2 Million Users▪ Product Leadership: Spearheaded the development and enhancement of the Cleared4 platform, aligning product strategies with market research and business goals to drive user engagement and customer satisfaction.▪ Cross-Functional Collaboration: Worked closely with engineering, design, marketing, and sales teams to ensure product alignment and timely delivery. Facilitated scrum ceremonies and stakeholder meetings to prioritize tasks and streamline processes.▪ Data-Driven Decision Making: Leveraged data analytics and user feedback to inform product decisions. Monitored KPIs to iterate on product features, resulting in improved platform performance and a reduction in support tickets by 28%.▪ UX/UI Design Optimization: Championed user-centered design, conducting thorough research and A/B testing to create intuitive and visually appealing user interfaces. Improved the user onboarding flow, enhancing user experience and reducing support-related issues.▪ Feature Development: Led the end-to-end product development lifecycle, from conceptualization to launch. Defined feature requirements, user stories, and acceptance criteria, ensuring high-quality delivery and system stability.▪ Product Owner and Scrum Master: Facilitated Scrum ceremonies and prioritized the product backlog. -
Client Delivery And Support ManagerCleared4 Oct 2021 - Jan 2022United States▪ Customer Experience Optimization: Delivered top-tier SaaS solutions to large corporations, enhancing customer experiences for maximum satisfaction and business success. Conducted knowledge refresher sessions and improved documentation clarity.▪ Feature Development and Support: Guided new feature development by offering crucial user journey insights. Optimized onboarding and support solutions through streamlined API-based custom integrations.
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Product Manager And QaYellowfolder Jan 2018 - Mar 2020Carrollton, TxDocument Management, Storage and HIPPA Compliance | UX\UI Design | SaaS | B2B▪ Product and Quality Management: Engineered a K-12 school SaaS solution with automated workflows for document management and retention, ensuring HIPAA and FERPA compliance. Managed bug tickets and validated software changes to maintain system stability.▪ Cross-Functional Collaboration: Facilitated scrum ceremonies and collaborated with stakeholders to gather requirements and integrate feedback into product development. Improved team velocity by 15% and project delivery by 30%.▪ Efficiency Improvements: Spearheaded machine learning improvements, increasing production throughput by 35%. Implemented scrum framework in product development, enhancing team efficiency and project outcomes. -
Director Of Cloud Services And Associate Product ManagerYellowfolder Sep 2016 - Jan 2018Carrollton, Texas▪ Team Leadership and Strategy: Directed departmental engagement with the executive team and priority clients to ensure seamless customer implementations, top-tier support, and efficient issue resolution for the company's SaaS product.▪ Operational Efficiency: Led efforts to increase production output by 35% through new technology and lean thinking methodologies. Streamlined project resource allocation and maximized departmental efficiency.▪ Product Development: Worked closely with developers and QA teams as a Junior Product Manager. Built a document upload feature for web and app solutions, and conducted user feedback sessions to uncover new needs and gain deeper insights into product enhancements.
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Associate Product ManagerYellowfolder Jul 2013 - Sep 2016Dallas/Fort Worth Area▪ Project Lifecycle Management: Led a high-performing team in the cloud services department, boosting output by 250% and reducing resource needs by 35% through the implementation of machine learning software.▪ Customer Engagement: Elevated satisfaction ratings by 15% by leading support team initiatives. Ensured timely project delivery by collaborating with cross-functional teams and conducting on-site customer visits.▪ API Integration: Facilitated API integration for secure and streamlined data exchange. Worked closely with the product team, writing user stories and acceptance criteria, and building user journey maps and workflow designs.
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Production And Cloud Services ManagerHarding Document Management Services Aug 2006 - Jul 2013Dallas/Fort Worth AreaManaged an operations team of 65 members in managing document conversion, optimizing online delivery, providing client support, and executing data migrations. Developed and implemented ERM systems for clients, and audited conversion projects against warehouse inventory leading to reduced customer storage fees, while communicating with clients to problem-solve any related in-scope or out-of-scope work challenges. Led the onboarding process for newly hired staff, and provided continued training, development, and skill enhancement initiatives. -
Digitization Manager And Erm AdminAkuratus Corporation Sep 2005 - Aug 2006Dallas/Fort Worth AreaAkuratus Corporation created and marketed turn-key web-based applications to Texas Independent School Districts aimed at helping them to comply with "No Child Left Behind" legislation requirements. Akuratus also provided secure document storage and electronic retrieval service for HIPAA and FERPA protected documents. As the Digitization Manager, I was dedicated to the quality of the conversion of paper to digital format, indexing of documents and data migration to our ERM solution. Managed the ERM system for new and existing clients providing controlled security access, electronic retrieval services, auditing solutions and mass updates to existing files. -
Imaging SupervisorRls Legal Solutions Feb 2003 - Sep 2005Dallas/Fort Worth AreaProvided supervision and support to staff ensuring project delivery to clients within established timeframes. Coordinated resources, communicated with clients and reported to Chief Executives with respect to overall production figures. Led the conversion of documents to digital formats to accommodate customer legal management software. - Designed an employee retention strategy based on core values and team leadership, lowering turnover by more than 15%.- Initiated and maintained a high Quality Assurance standard, resulting in improved client satisfaction leading to additional business opportunities.- Introduced a streamlined employee absentee management system, decreasing employee absenteeism by more than 25% through the promotion of healthy workplace initiatives.
Robert Santos Education Details
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Business Administration And Management
Frequently Asked Questions about Robert Santos
What company does Robert Santos work for?
Robert Santos works for Live Nation Entertainment
What is Robert Santos's role at the current company?
Robert Santos's current role is Strategic Technical Software Product Manager and Owner | Driving Innovation, Efficiency, and Successful Product Deployments..
What schools did Robert Santos attend?
Robert Santos attended Dallas College.
Who are Robert Santos's colleagues?
Robert Santos's colleagues are Rachel Korajczyk, Matt Schneider, Andrew Booth, Allison Maccio, Sandra Perez, Lisa Dianne Peak, Sharon Noradki.
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Robert Santos
Reston, Va3juno.com, zoomph.com, metrostarsystems.com6 +133067XXXXX
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6 +165048XXXXX
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Robert Santos
Chief Of Facilities And Housing, Connecticut Institute For Communities, Inc. (Cifc)Danbury, Ct1riseboro.org -
Robert Santos
Corporate Accounting Manager At Dominion Resources Services, Inc.Greater Richmond Region3gmail.com, dom.com, dominionenergy.com
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