Robert Sapp Email & Phone Number

Jacksonville, Florida, United States

• As a seasoned Collections Strategy and Operations Leader, I excel at driving the strategic vision and day-to-day management of collection processes within dynamic corporate environments. My expertise lies in optimizing.
• Strategic Oversight: I lead the strategic direction of the Collections department, ensuring alignment with corporate initiatives and optimizing processes to meet division targets efficiently. My role encompasses.
• Team Leadership & Development: I mentor and guide personnel, ensuring adherence to department policies and fostering a culture of productivity, quality, and innovation. I manage special collection activity teams.
• Technology & Process Management: I spearhead the administration of predictive/virtual/digital dialer strategies, enhancing right-party contact efficiency. I also monitor and troubleshoot technology and process issues.
• Member & Executive Relations: I address escalated member concerns and executive correspondence, ensuring high-quality service and resolution of complex issues. I support front-line employees and assist in maintaining.
• Reporting & Analysis: I oversee the creation and publication of critical reports, including daily delinquency and portfolio performance reports. I conduct root cause analysis and provide actionable insights to resolve.

Charlotte, North Carolina Area

Started from the ground up local branch including site location, build-out, hiring. Responsible for all facets of the daily operation of a Purchasing Branch. Review credit offerings from Franchise and Independent Automobile Dealers. Negotiate Credit Terms on Credit Offerings managing both Company risk and Dealer profit to ensure maximum profit for all.

Responsible for the daily management of the Corporate Call Center, collecting and servicing sub-prime automobile loans and providing operational leadership to all 13 satellite (or remote) locations, handling 93 million dollars of receivables; recruiting and development of collection and administrative staff; assisting upper management in the development of.

Responsible for operations of the local branch office which included both underwriting and collection of sub-prime automobile loans; attended tent sales to purchase offerings from automobile dealers; directly accountable for the collections of a 10 million dollar portfolio.