Robert Schafer Email and Phone Number
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10+ years of experience leading global & remote software developments teams. Currently a Staff Technical Program Manager @ Clari and a dedicated mentor coach @ America Needs You + Good City Mentors in Los Angeles. I hold the following certifications:-Project Management Professional (PMP)-Agile Certified Practitioner (PMI-ACP)-Professional Scrum Master (PSM I)-Certified ScrumMaster (CSM)-Professional Agile Leadership: Evidence Based Management (PAL-EBM)-SAFe Agilist (SA)-Professional Scrum Product Owner (PSPO 1)
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Principal Technical Program ManagerComcastPhiladelphia, Pa, Us -
Staff Technical Program Manager: EngineeringClari Feb 2023 - PresentSunnyvale, Ca, Us -
Sr. Technical Program Manager: EngineeringClari Mar 2022 - Feb 2023Sunnyvale, Ca, Us
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Technical Program Manager: EngineeringClari Apr 2021 - Mar 2022Sunnyvale, Ca, UsResponsible for technical project and program management, engineering team support, and process governance and strategy within engineering.
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Technical Program Manager: R&DZenefits May 2020 - Apr 2021San Francisco, California, UsOne of the founding members of the Zenefits PMO org. Was responsible for supporting a portfolio of key programs that were aligned to Zenefits’ business strategy. -
Technical Program Manager: Strategic PartnershipsZenefits Mar 2019 - May 2020San Francisco, California, UsLed a portfolio of programs focused on expanding our strategic partnerships with health insurance carriers and external vendors. I spent my days working with everyone from executives, to engineers, to service teams to build the best solutions for our technology platform.Highlights: -Served as interim Director of Partnerships leading strategic partnerships with 15+ health insurance carriers and vendors. -Implemented process and product changes for one of our vendors, which decreased the support case count by 44% YoY and reduced annual operational costs by >50%.-Evaluated and restructured operating model of one of our operations teams, resulting in 10%increase in productivity while saving $25K annually.-Developed project plans to begin product build of an industry first API data transfer for insurance transactions.
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Technical Program Manager: Product DevelopmentZenefits Mar 2017 - Mar 2019San Francisco, California, UsPromoted to manage a product development team across 4 global offices, a book of business worth $10 million. Team Accomplishments:-Created the first of its kind "Universal Enrollment File" in place of carrier insurance forms. This saved our Operations team thousands of hours of maintenance (~16% of all support tickets). -Collaborated with our India engineering team to increase the number of automated insurance enrollments by ~20%. (Non-automated enrollments have a 3x error rate).- Collaborated with engineering to create an ingestion tool that automated the creation of insurance renewals, saving end users an average of 10 weeks of manual work.-Managed relationships with executive contacts at national ancillary carriers (Guardian, Unum, MetLife, Principal Financial, Ameritas, etc) to accomplish the above mentioned. -Side Project: UX Designer for LTD, STD, and Supplemental Health products.Our team worked with offices globally in the following locations: San Francisco, Tempe, Bangalore, Vancouver, and Manila.
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Technical Program Manager: Product OperationsZenefits Dec 2015 - Mar 2017San Francisco, California, UsAfter 6 months as an analyst I was promoted to Manager.-Delivered quarterly performance reviews, individual development plans, and implemented KPIs for a team of 13 analysts.-Worked with our product managers and engineers to re-design the UX of our Life and Disability product resulting in a massive error reduction for our team (>90%).-Pitched my first product creation and was assigned engineering resources for its build: The first of its kind automatic health plan creator that uses PDF parsing to minimize human manual data entry:-Reduced the average time to create a plan from 30 minutes to <1 minute and to reduce error rate to <1%.-Created product specs using HTML and Skitch to simplify the UI for end users.-Created an automated quality assurance system for the parser using SQL, Python, and JIRA.
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Analyst: Product OperationsZenefits Jul 2015 - Dec 2015San Francisco, California, UsMy time in this role allowed me to re-design our team to increase Ops efficiency. At capacity 2 pods were completing ~50% of total plan volume (6 analysts specializing in the pods vs. 10 analysts not specializing).
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Project ManagerMichigan State Police Oct 2010 - Jun 2015Dimondale, Mi, UsI worked on some cool projects at MSP. Notably: -Project managed the software integration launch of DDACTS (Data Driven Approaches to Crime and Traffic Safety): Using data to deploy officers to the right locations at the right time.-FBI contact for Michigan's LEOKA (Law Enforcement Officers Killed or Assaulted) reporting. -Worked in the FOIA unit redacting photos/videos for high profile cases that were used in national media (Ex: Discovery Channel Investigation Shows)-Migrated our entire sex offender registry from paper to a digital platform. -
Manager: Student Center/TutorLansing Community College Jun 2010 - Dec 2012Lansing, Mi, UsThis was my night/weekend job. I had the opportunity to run a science and technology student center. I was also a part time algebra tutor for some of the students I met during this time. -
Video CoordinatorPewamo-Westphalia Middle/High School Nov 2009 - Mar 2011I was the video coordinator for the Boys/Girls Varsity Basketball programs. Coaches used this footage for film study to help prepare and improve throughout the season. Both programs continue to be some of the strongest in the state.
Robert Schafer Skills
Robert Schafer Education Details
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Harvard Business School OnlineCertificate: Becoming A Better Manager -
Northwood UniversityBachelor Of Business Administration - Bba
Frequently Asked Questions about Robert Schafer
What company does Robert Schafer work for?
Robert Schafer works for Comcast
What is Robert Schafer's role at the current company?
Robert Schafer's current role is Principal Technical Program Manager.
What is Robert Schafer's email address?
Robert Schafer's email address is ro****@****its.com
What is Robert Schafer's direct phone number?
Robert Schafer's direct phone number is +198964*****
What schools did Robert Schafer attend?
Robert Schafer attended Harvard Business School Online, Northwood University.
What skills is Robert Schafer known for?
Robert Schafer has skills like Customer Service, Public Speaking, Project Management, Product Development, Analysis, Business Process Improvement, Start Ups, Leadership, Strategy, Event Planning, Marketing, Microsoft Office.
Who are Robert Schafer's colleagues?
Robert Schafer's colleagues are Ryan Lott, Sarah Linnemann, Brian Putman, Alex Nuccio, Uday Chandu G N, Chelbea Bart, Ajith S V.
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