Install and maintain customer premise equipment, provide the customer with education to use their services, and ensure that they recieve the services they requested in a timely and professional manner. Train and provide mentoring for the professional development for other Comcast technicians who have yet to attain Customer Care Technician 4 rating. Work on special projects and business related projects as assigned by my management.Specialties: Trouble shooting problems, customer complaint resolutions, taking complex information and relaying it to customers in a easy to understand context. Skills in Microsoft Word, Excel, Outlook, Engineered Print Reading.