• Created and executed roadmaps for an extensive portfolio of products.• Leveraged existing capabilities and developed new methodologies to maximize revenue.• Oversaw the life cycles of existing products including market analysis, product strategies and sales and support readiness.• Successfully designed and developed 3 new products per year, guiding them until they reached optimal market penetration.• Successfully leveraged past industry relationships into several large sales contracts, ultimately becoming an Account Executive for key markets.• Responsible for several product portfolios, with each having over 100% year over year growth.• Determined the value of new games using market research, math modeling, and focus groups.• Retooled several products to maximize customer profitability.• Managed cross functional launch teams.• Transitioned company from an IP royalty based company to a direct lease business model.• Set all product pricing, including strategic corporate pricing.

• Created infrastructure for Customer Service including; all policies and procedures, operational guidelines and training programs.• Recruited, hired, and trained all service personnel. • Scheduled all installation and training worldwide for all products.• Delivered yearly and three year budget forecasts.• Managed a staff of 10 service personnel in multiple locations.• Worked closely with the Vice President of Sales to delivery products and exceed customer expectations.• Oversaw multiple third party service providers that handled installation in remote locales.• Provided direct customer solutions, especially as troubleshooter for complex issues.

• Effectively directed a casino table games business with $35 million in annual revenue.• Managed a $1 million a year operational expense budget.• Obtained the designation of Certified Product Manager.• Scheduled all product training and directly supervised the product training staff of 3 -5 employees.• Delivered yearly and three year budget forecasts.• Integrated numerous product lines obtained through corporate acquisitions.• Successfully launched 5 new products per year.• Transitioned department from sales based to a lease based business model.• Provided direct customer solutions, especially as troubleshooter for complex issues.• Set all product pricing, including strategic pricing increases for the current lease base.• Successfully managed and mentored 6 staff members which resulted in promotions within the company.

• Facilitated new product rollouts to the North American market.• Managed all existing table game products.• Set pricing and terms for all table game products.• Worked closely with the Vice President of Sales to set sales targets for all Account Executives.• Met and exceeded revenue goals for year end.• Managed the Training and Product Specialist Departments.

• Acted as a liaison between the Sales Department and the client to provide knowledge of all table games.• Expedited product installations and met sales goals while adhering to high levels of customer service.• Accompanied Sales Department on sales calls in North American market to present new table games.• Tracked and trended monthly table game product installs. • Managed the Product Training department and staff.

• Responsible for Product Training department and staff.• Coordinated all product training schedules for the North American market.• Handled all customer service issues and inquiries.• Developed a standard operating procedure for current method of scheduling training. • Tracked and monitored all performance levels of training staff.

• Trained customers and staff on all company products, including but not limited to, Tables Games, Shufflers, and Electronic Table Games.• Traveled world-wide as a liaison between Shuffle Master and the client to ensure a flawless rollout of each product.• Assisted upper management with product development from both dealer and player perspectives.• Implemented the standard of training which was adopted for all product trainers.

• Responsible for maintaining 500 customer accounts per month.• Contacted troubled customers to develop repayment programs.• Worked in teams to collectively exceed corporate goals..• Received 30 commendations from customers for excellent service.