Robert Sharp Email & Phone Number

Everett, Washington, United States

Led day-to-day operations, ensuring efficiency and adherence to company standards.Managed payroll processes, including timekeeping, processing, and compliance.Oversaw inventory control, optimizing stock levels to meet demand and minimize costs.Analyzed data to make informed purchasing decisions and improve inventory management.Collaborated with cross-functional teams to implement process improvements and drive operational excellence.Maintained accurate records and ensured compliance with labor laws and regulations.Skills:Operations ManagementPayroll AdministrationInventory ControlData AnalysisProcess ImprovementTeam CollaborationCompliance ManagementGrowflowCultivera

Seattle, Washington, United States

Successfully led and mentored a proficient team of application support engineers and analysts, fostering a collaborative and high-performance culture.Spearheaded the launch and maintenance of core credit union systems, ensuring seamless operations and compliance with industry standards.Implemented proactive monitoring procedures, reducing system downtime by [percentage], and enhancing overall system reliability.Collaborated closely with stakeholders to identify, prioritize, and resolve critical issues, resulting in increased client satisfaction and retention.Developed and executed comprehensive training programs for team members, enhancing their technical proficiency and improving overall team efficiency.Played a key role in implementing strategic initiatives, contributing to the growth and stability of the credit union's technological infrastructure.

Seattle, Washington, United States

Managed teams of engineers across multiple continents.Created new process and procedures to launch multiple clients.Managed a team of 12-15 engineers.Implemented project management best practices and methodologies to ensure projects were completed on time and within budget.Collaborated with stakeholders and clients to ensure project goals were met.Communicated effectively with teams and clients across different time zones and cultures.Oversaw the launch of new product lines to new markets, working closely with cross-functional teams to ensure successful market entry.Worked with new teams in new countries, quickly adapting to different cultures and business practices.

Seattle, Washington, United States

Worked with multiple teams across the company.Managed a team of 5 - 7.Managed reporting, new projects, risks management, and new process rollout.Collaborated with cross-functional teams to deliver projects on time.Communicated project status and progress to stakeholders and clients.Implemented risk management strategies to mitigate project risks.Worked with new teams in new countries, quickly adapting to different cultures and business practices.

Seattle, Washington, United States

Managed a team of 15-20 CS reps to support multiple product lines.Created training and QA process for follow up and team improvement.Communicated with customers and clients to resolve issues and ensure satisfaction.Collaborated with cross-functional teams to improve customer service processes.

Shanghai, China

Worked on multiple product lines in R&D, testing new products and working with consumersManaged a team of 10 CS reps to support multiple products.Communicated effectively with teams and clients across different time zones and cultures.Created US based training for new hires.Worked on new product line launches in US market, with focus on marketing and customer service.

Seattle, Washington, United States

Worked on VOIP support for hundreds of clients across multiple countries.Communicated effectively with clients to resolve issues and ensure satisfaction.Worked closely with technical resources in the field.Created training and resources for onboarding new clients.