Robert Shears Email & Phone Number

Canmore, Alberta, Canada

Canmore, Alberta

Responsible for all operations of the park including: human resources, scheduling and supervision of a team of 15 staff. Enforce the Parks Act along with company policies and procedures. Accountable for parks budget, monthly reporting and daily banking. Resolve customer complaints and ensure customer satisfaction and repeat business. Key Accomplishments: •Proposed, researched and implemented Campground Master reservation system•Improved customer satisfaction through listening to the clientele and making changes •Introduced new products and design of store, generating a 20% increase in total sales•Created excellent team morale through regular communication, staff meetings and support

Responsible for marketing, reservations, operations and human resources. Managed budgets and set targets. Trained and motivated 12 staff to follow company policies, procedures and achieve sales targets. Developed working relationship with building manager and strata, ensured all health and safety reports were current and adhered to. Reported monthly financial, occupancy and maintenance reports to CEO.Key Accomplishments: Increased income by 60% through redesign of rooms maximizing hostel capacity, and the introduction of new products and peak season rate increases Restructured employee’s duties, scheduling and wages, maximising productivity and minimising employee numbers, resulting in decreased payroll costs. Positively changed business image and reputation within one season through better management, staff recruitment and networking with other businesses Received the highest inspection results for the network within the first two months Assisted in the successful business acquisition in 2007

Responsible for the daily operations of retail and rental store. Maintained company reputation and standards. Recruited, trained and motivated 12 people. Accurately balanced and banked daily income, and compiled monthly reports.Key Accomplishments:- Effectively streamlined the rental area to provide an enjoyable experience to the customer- Proposed and advised on replacement and purchasing of rental equipment- Exceeded customer service standards, and increased rentals by 15%