• Ran an average of 15 routes per day to residential and business areas, providing exceptional service to clients and maintaining 92% in account retention• Generated $40K in new business through referrals of existing customers, upselling products and services, and informing clients regarding promotional campaigns• Rearranged routes so that it maximized deliveries in most efficient time, saving over 15 monthly hours compared to previous routes.• Planning, organizing, and managing subordinate staff members to ensure work is completed and consistent with the company's standards.• Directing investigations to verify and resolve customer or shipper complaints.• Arranging repairs and routine maintenance of transportation vehicles.• Complying with transportation-related policies, as well as safety rules, and government regulations.• Promoting safe work activities by conducting safety audits, and attending company safety meetings.

• Coordinated logistical support requirement for 200 employees• Managed warehouse facility with monthly operating cost of more than 2,000,000• Delivered monthly training and evaluations• Interviewed staff for promotions to leadership positions as well as led development of employee’s incentives programs.• Developed plans and coordinated program that achieved and maintained product quality throughout its life cycle. • Reduced customer complaints by conducting quality assurance and quality control evaluations as well as enhanced customer service levels by training employees and ensuring acquisitions of critical equipment.

• Formulate fruitful business development strategies to ensure long-term success• Set standards and objectives for RTS Department• Optimize and oversee operations to ensure efficiency• Lead a team of 175 employees towards effective collaboration and attainment of goals• Undertake sound financial management to ensure the department stay within budget• Ensure compliance with company’s policies and operational guidelines• Deal with problems by providing creative and practical solutions• Evaluate performance using key metrics and address issues to improve it• Report to senior executives on progress and issues• Assist upper management in decisions for expansion or acquisition

• Reporting to and supporting senior staff members.• Assisting in inventory cycle counts with inventory team.• Track all missing products completing reconciling procedures.• Help maintain the traffic flow of waves and batches to be completed.

• Collating and processing initial order sheets for incoming and outgoing goods• Ensuring the accuracy and quality of all goods are first class• Loading and unloading delivery vehicles with fork lift truck• Liaising with transport companies regarding timeframes and deadlines• Picking and packing• Making sure all stock is labelled and stored correctly• Carrying out health and safety checks

• Assist the delivery driver with daily deliveries.• Attention to detail in making sure that the address are correct.• Work as a team.