Robert Shepherd Email & Phone Number

Joined a friend's startup business, manufacturing and selling adult fantasy products. During this time I helped drive company growth by 300% year on year.

Reading, United Kingdom

In my current position I am responsible for identifying and reporting on the regulatory performance of the clean water network. Specifically focusing on interruptions to customer supply and low pressure issues. This work is then presented to our regulator OFWAT at the end of each financial year and utilized in the companies yearly performance report.

Reading - Green Park

Through working to strict regulatory requirements I am able to consistently achieve and surpass goals. Ensuring a continually high level of performance and work quality.I am currently working within the Directors Level Team, primarily corresponding with members of parliament or customers that have reached our directorate personally. This requires my work to be professional and reliable to ensure a respectable image of the company is provided.I currently manage the correspondence files with our regulator, OFWAT, ensuring their investigation requests are completed swiftly and then scrutinized to a high level of clarity and transparency. I am relied upon by my line managers to handle non-direct work that does not fall within my personal responsibility to complete. Through this must make sure I am reliable and committed to delivering a superior level of service to customers. An example of this would be compiling detailed casework analysis and reports for the Customer Service Director.Through my day to day work I speak to speak with customers and manage a varying number of situations and complaints. I have a strong track record of providing the best possible resolutions for all parties involved in my work. In this role I have built a pool of internal and external contacts, utilizing networking skills in order to seek and deliver information as required to both customers and management. I am sometimes asked to assist with managerial duties such as training and coaching of new starters, ensuring that they are brought ‘up to speed’ smoothly and effectively.

Reading, United Kingdom

In this role I was charged with ensuring the business meets is customer expectations and regulatory requirements when dealing with clean water issues. I was relied upon to ensure customers with no water and low pressure we prioritized as per business SLA timescales.As the work flow can differ dramatically from time to time, I needed to be able to remain calm in times of emergency. Prioritizing work and ensuring the most is accomplished with my available resources.Flexibility is also key within this role due to the number of ongoing process changes put in place to optimize the business performance in this constantly changing environment.

In my current job role I am the only port of call in store for customers regarding financial services supplied by Marks and Spencer finance PLC.In this role I am tasked with following a strict compliance as laid out by the FSA and ensuring that customers receive the correct information regarding their chosen product.

In my recent job role I am tasked as a sales person for DSGI – Pc world, Approaching each customer and ensuring that every one is taken through a 'customer journey' explaining to them each service and product we offer. We are also trained in personal interaction with customers to be able to understand each ones specific needs and suit a product for them.In this role I am targeted to sell an after sales support solution that is in essence a form of insurance. Explaining to the customers how it will benefit them and aid them in their usage of the machine and how it is vital in case of any issues that can arise.Both of the above are performed to a very high target set by management which is reviewed weekly.

In this role I was based within the Sophos World headquarters working alongside the direct sales team. My duties included calling cold prospects and inbound enquires and qualifying any possible needs or IT Based projects which I passed over to the sales team. I dealt with companies ranging from 5 seats to over 15000 seats. I have gained extensive training in the knowledge of all Sophos products and a superior level of training in phone manner. For the quarter that I was in this position, I was the top performing agent on my team.

A - Levels, English, Biology, Phychology

Gcse'S, English Language Benglish Literature Cmaths Bscience Bb

2004 - 2005; I was enrolled in the air cadets in Wallingford, where I learned to pilot light aircraft and handle firearms. I also learned.