Robert Shields, Ma Email & Phone Number

Miami, Florida, United States

Miami, Florida, United States

• Lead the expansion of a European business into the U.S. market, overseeing partnerships, innovative reverse logistics setup, and forward and reverse logistics engine development. Champion strategic efforts to stimulate.
• Established and customized the entire operations team and processes in the U.S., adapting the initial framework from German counterparts and revamping to meet the specific operational requirements of the American market.
• Pioneered the development of the operational framework and successfully launched forward and reverse operations for the U.S. market.

• Oversaw all aspects of team development, encompassing recruitment, selection, and training of the initial workforce, setting up vital internal operations, and clarifying position scopes for the U.S. market.Highlights.
• Established the operational framework for the U.S. market, including e-commerce fulfillment and forward logistics, by evaluating and selecting a 3PL partner and nurturing a coaching and mentoring network.
• Engaged in negotiations for long-term 3PL and carrier contracts, fostering enhanced fulfillment capacities and scalability, while focusing on minimizing both cost per unit and cost per shipment.

• Directed operations across four facilities, encompassing all aspects of e-commerce, warehouse management, and warehouse reverse logistics (returns). Conducted thorough assessments of specifications and formed a.
• Administered space optimization initiatives across 3 fulfillment centers, achieving a 20% increase in storage capacity and paving the way for sublease and 3PL partnerships.
• Navigated operational challenges during the COVID-19 period, particularly in managing labor resources to meet customer fulfillment expectations amidst labor shortages.

Camp Hill, Pennsylvania

• Executed standardized processes and SOPs across the entire fulfillment network, utilizing the foundational work conducted at a single site to foster continuous improvement. Overcame leadership challenges in specific.
• Bolstered tactical and strategic fulfillment initiatives by enhancing the tracking and analysis of performance metrics.
• Elevated KPI performance across all fulfillment centers, driving substantial enhancements of 18% in on-time delivery, 10% in inventory accuracy, 12% in order accuracy, and a significant reduction in cost per order.

• Spearheaded operations of the network's underperforming and highest volume fulfillment center, dealing with significant challenges such as gross negligence, fraud, and commission payment issues. Defined clear.
• Transformed the operational culture by instilling trust among employees and leadership, leveraging strategic and tactical leadership skills acquired from a military background, resulting in comprehensive buy-in for all.
• Received a nomination from the Senior Director of Fulfillment for the 2016 Team Member of the Year accolade.

Shiremanstown, PA

• Instituted systematic procedures and structures for the department to streamline workflow processes. Evaluated employee skill gaps within the outbound department and formulated training initiatives to bridge identified.
• Analyzed performance data and leveraged value stream mapping to aid the Fulfillment Center Manager in recognizing and prioritizing enhancement initiatives, resulting in achieving waste reduction and consistent process.
• Directed a comprehensive overhaul of a new training program that resulted in significant improvements in efficiency, including a 30% increase in pick accuracy, a 20% boost in throughput, and a substantial 40% reduction.

Harrisburg, Pennsylvania Area

• Assisted the Quality Control Manager in ensuring ongoing compliance for a blood donor Plasma service center. Reviewed investigation reports from subordinate quality assurance staff and rectified any procedural.
• Steered the company through a regulatory audit, as well as conducting internal audits, resulting in a successful audit outcome despite the absence of a Center Quality Control Manager.
• Earned multiple proficiency awards and acknowledgments in honor of consistently high-quality achievements.

Master Of Arts - Ma, Executive Leadership

Bachelor Of Science (Bs), Psychology