Robert Silva Email & Phone Number

Danvers, MA, US

Burlington, Massachusetts, United States

North Andover, Massachusetts, United States

Medford, Massachusetts, United States

Medford, Massachusetts

Cambridge, MA

• Launched a brand new department in 2012. Ensured timely and accurate performance of ACH payments and returns, share draft payments, RDC deposits, incoming and outgoing wire transfers, debit card fraud, ATM deposits and.
• Hired, trained, and directed staff of six.
• Managed regulatory processes, including clearing potential sanction hits and filing reports with the Office of Foreign Assets Control (OFAC) and the Financial Crimes Enforcement Network (FINCEN).
• Created and managed risk assessments.
• Developed and upgraded policy and procedures. As a result, controls to reduce fraud were successfully implemented.
• Identified opportunities to improve customer convenience by improving e-banking processes.

Cambridge, MA

• Led the MITFCU Main Branch, including the direct management of eight employees. Responsible for branch security and member customer service, including deposits and withdrawals, opening new membership accounts.
• Trained 60+ employees annually on anti-money laundering and Bank Secrecy Act policies, procedures, and regulations (including the Customer Identification Program, filing CTRs and SARs, and OFAC reporting).
• Initiated a Project Team to propose, budget, select a vendor, and implement an Overdraft Privilege Program in 2008.
• Cross-sold loans and savings products to members.
• Promoted credit union membership at benefit fairs and promotional events and assisted in order to increase membership and awareness of benefits.
• Worked with the Marketing Department on a successful member retention project. As a result, the number of graduating students who maintained their accounts was increased significantly.

Lexington, MA

• Managed five employees at the Lincoln Labs Remote Branch.
• Processed member loans on site.
• Solved complex member issues, including debit card fraud and NSF (Non Sufficient funds) charges.
• Provided Notary Services.
• Set up consultations with members to provide guidance on debt consolidation, retirements saving, and mortgage advice.

Assisted members with day to day transactions, including deposits, withdrawals, Visa payments, personal check orders and ATM or debit cards. Responded to inquiries and educated members on available MITFCU products and services.

Coordinated airline schedules and changes for airline catering. Resolved issues with missing food, beverages, and supplies. Processed inventory for the next business day based on passengers booked in morning flights.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor’S Degree, Business Administration And Management, General

Associate’S Degree, Criminal Justice/Police Science