Escalation Engineer
CurrentTroubleshooting complex customer issues. Identifying possible code issues with Windows and working with the developers to get those issues fixed. Debugging memory dumps, reading Assembly language and understanding how that translates into C or C++ code. Analyzing C & C++ or C# code to identify problems and recommend changes. Working with PowerShell scripts to process data.I wrote and maintain a C# application used internally to help support engineers troubleshoot Failover Cluster.