Robert Smith Email & Phone Number

Washington, United States

Greater Seattle Area

Editing team writers' content for clarity and accuracy before publication. Planning team KPIs and ensuring team meets/exceeds expectations. Planning and overseeing roadmap of new features and projects. Writing and Editing internal documentation for technical customer support agents. Planning and executing small- to mid-scale content writing projects for new product launches and changing customer support process.

Seattle, Wa

Writing and Editing internal documentation for technical customer support agents. Planning and executing small- to mid-scale content writing projects for new product launches and changing customer support process. Managing, reviewing and feeding back on knowledge base improvement suggestions and general procedural questions.

Seattle, Wa

Assisting AWS customers with account-related queries, including cloud services setup and billing-related requests. Maintaining SLA for phone- and email-based requests.

Remote

Contributed daily news, game reviews, and feature industry articles and interviews. Edited other contributors' submissions for accuracy and content. Involved in planning new site features and event coverage.

Austin, Tx

Work directly with online merchants providing day to day premium technical support. Support requests include such items as providing end users with product information, software troubleshooting, web coding and customer service.

Provided news entries and editorial content for Pixel Dynamo. Responsible for generating news and feature content, organizing/planning interviews, planning/executing industry event coverage, and editing/approving contributor submissions.

Provided customer support for residential cable, internet and phone networks. Addressed networking, programming and communication issues presented by subscribers.

San Marcos, Texas

Technical Support Representative:Assisted customers with technical questions regarding Internet service. Experienced in troubleshooting technical issues regarding internet connections/home networking, email setup, and basic computer operation – including Internet Protocol troubleshooting, program installation, and basic hardware.) Developed a strong understanding of Digital Subscriber Line(DSL) structure and configuration, as well as an understanding of all major Operating Systems (Windows and Macintosh), internet browsers and email clients. TSR Mentor:Observed and assisted New Hires during their first 5 days of supporting customers. Experienced with training new agents on troubleshooting steps, protocols and tools used, as well as observing trainee calls to evaluate proper protocol to assist trainees with developing troubleshooting skill.