Robert Smith Email & Phone Number

Salt Lake City, UT, US

Provide Product vision, elicit & document business and functional requirements in Confluence and JiraCreate and refine Backlog stories and test cases in Jira, prioritizing stories by valueComplete workflow process mapping with Visio, documenting dependencies and process improvementsManage cross-functional collaboration with Sys Admin, Architect, Lead Dev.

Sandy, Utah, United States

"We All Matter" Alliance strives to help those who suffer trauma to heal and grow. Suicide Loss and Trauma Survivors, including LGBTQ2+, who are struggling, unhoused, or otherwise distressed or needing Love. We help all those in need by providing resources to obtain documentation for identification, housing, welfare assistance, food, clothing, etc. We.

Managed and provided product vision and solution design in Confluence, including business and functional requirements associated to stories in JiraCreated wireframes with Balsamiq to support use cases, stories and stakeholder ad-hoc requestsOptimized and improved quality of end-to-end SDLC Projects and Products, while ensuring alignment between stakeholder.

Salt Lake City, Utah, United States

Provided product vision, direction, and progress reports to scrum teams and senior executive management, in addition to Sr BSA accountabilitiesInstrumental in the growth of Direct-To-Consumer business, leveraging Adobe Experience Manager (CMS & DAM) and Salesforce Mktg & Sales Clouds to enrich the Customer Experience at Vitamix.comManaged/prioritized.

American Fork

Served as BSA and Product Owner, using Confluence to provide documentation of product vision to scrum teams and progress reports to engineering teams and senior executive managementDesigned solutions for projects with architects and senior development teams, using Lucidchart to collaborate in real time, and ensuring use cases and customer requirements are.

Salt Lake City, UT

Spearheaded efforts to create Overstock’s first ERP system from conception to successful releaseManaged BSA Team, providing functional and technical direction, supporting all members of the teamManaged business and functional requirements in Jira while providing support across multiple stakeholder groups, ensuring a quality product, meeting all.

Portland Oregon

Managed Global projects across multiple divisions, building strong relationships and influencing actionInnovatively and successfully accomplished data migration to support new Business Development,alleviating data process challenges, while integrating 3rd Party data processesCollaborated with business users, vendors, stakeholders, and engineering groups to.

Portland, Oregon Area

Managed inventory reporting and sales ordering processes for the Value Sales channelDrove a cross-functional project to improve the flow of inventory, boosting comp profitability for strategic wholesale partnersImplemented a new inventory reporting tool — improving data integrity, speed and agility for the Value Sales teamLed the project to develop and.

Portland, Oregon Area

Managed and negotiated Apparel Build program for national and regional Strategic wholesale accounts, where margin was critical for all partiesArranged the Build program product assortment with Global and Local BU's, paying special attention to Brand management and Market SegmentationConducted inventory flow with BU's, optimizing margins and decreasing.

Portland, Oregon Area

Managed daily operations and a team of eleven Customer Service RepresentativesServed as Super User during SAP GoLive for adidas AmericaCreated & implemented all-new training for CSR’s, resulting with fewer escalations and timely resolution for CustomersTrained CSRs with technical product knowledge and corporate initiatives

Kansas City, Missouri Area

Responsible for identifying market and product trends, as well as the leading local athletic influencers, in the Midwest regionWorked with local Sales Reps to optimize execution of corporate initiatives across Sales and MarketingImproved Strategic and Specialty Sales Sell-Through by coaching Retail Associates with Customer Service and technical product.

Beaverton, Oregon

Managed daily operations and a team of twelve Customer Service RepresentativesWorked with Retail division Training Manager to create and implement all-new training for CSR’s, which resulted with decreased hold times and a reduction in calls escalated to a SupervisorTrained the Customer Service division with technical product knowledge and selling technique

Bachelor Of Arts - International Business, International Business & Spanish (Double Major)

Activities and Societies: • Delta Sigma Pi Professional Business Fraternity - VP of Professional Activities • Sigma Delta Pi Spanish Honor.

Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program

Activities and Societies: • Debate Team • Football Team - Freshman, JV and Varsity • Ski Team • Baseball Team Manager • Rotary Youth.