• Engaged in training, evaluating, and coaching of new hires in the onboarding program for diverse levels and roles of employees including coverage, investigation, damages, evaluation, negotiation, and systems. • Designed training programs, curriculum, and the onboarding process for new hires and existing employees targeted at improving customer service and claims goals enterprise wide. • Facilitated in-class and virtual training sessions for existing employees designed to improve claims performance.• Performed training observations and file reviews for new hires; offering feedback and areas of improvement to the employee as well as their supervisor. • Developed interview questions and assisted in the hiring process of new employees• Created content and provided training for leaders and trainers. • Developed a strategic vision plan for the training department to align company goals with individual training.• Provided training and leadership for a team of employees who served as mentors and resources to new hires. • Facilitates a Focus Group tasked with identifying, creating, and recommending more efficient and beneficial ways of doing business as a claims department. • Handles all aspects of injury claims for Eastern Region. Conducts investigations to determine causation, liability, and the value of complex injury claims by means of interviews, negotiations, and evaluations. • Excellent negotiation and evaluation skills. Interacts and coordinates with internal and external vendors to address and resolve claims through direct negotiation. Files vary in complexity and involve attorney representation as well as non-represented parties.

• Facilitated student learning and educational development through online instruction and teaching• Instructed and encouraged student development in specific course subjects through online discussion boards, paper and test evaluation, and up to date communication methods. Courses include adult learning theory, principles of teambuilding, principles of management & supervision, research methods, career and professional development, negotiation strategies, and sociology. • Actively assisting the University in retention efforts which include providing coaching and training sessions to struggling students, as well as providing feedback to leadership for future changes. • Served as development coordinator designed to enhance student performance through training seminars, coaching sessions, and creating learning plans designed to increase student performance. • Served as learning coach for struggling students tasked with increasing student learning skillsets and outcomes through coaching, mentoring, and training. This process included assessing student weaknesses, creating specific learning improvement plans for the student to implement, and coaching the student through a semester until the desired goals have been achieved.

• Facilitated student learning and educational development through online instruction and teaching• Instructed and encouraged student development in specific course subjects through teaching live classroom sessions, facilitation of online discussion boards, paper and test evaluation, and up to date communication methods. Courses include business and entrepreneurship. • Served as development coordinator designed to enhance student performance through training seminars, coaching sessions, and creating learning plans designed to increase student performance. • Assistant master teacher tasked with the creation of lesson plans, coarse curriculum, grading rubrics, and the monitoring of all course work and scheduling to ensure a successful learning year.

• Conducted investigations to determine causation, liability, and the value of complex injury claims, by means of interviews, arbitration, accident reconstruction, negotiation, and evaluations. Resolved complex, high dollar liability and injury claims including coverage investigation, litigation, mediation, arbitration, and attorney consultations. Managed allocated resources to make sure claims settled within budget and overall goals of the company were accomplished. • Managed a caseload of 200 auto claims, requiring the organization of tasks and projects to ensure deadlines are met and customer concerns and complaints are resolved. • Delegated responsibilities to lower level associates; monitoring and evaluating their performance.• Trained and managed teams responsible for the implementation of a new hire training program, providing leadership, feedback and personal evaluations for their performance.• Organized the school of leadership & vision at the State Farm University educational program. Served as dean; oversaw teachers and school officials, planned and taught classes designed to develop future leaders within State Farm. Facilitated meetings with teachers to create schedules, design curriculum, and recruit teachers.• Directed the mentoring program responsible for the training of employee advancement and competencies. • Obtained Trainer Certification and Leadership Certification at State Farm Insurance.

We are a family-based business who loves to create wonderful products and services that we can share with your family!! Our vision is to cultivate a generational family business which exalts Jesus Christ, teaches our children to be responsible, and uses each family member’s gifts and talents to create products and services that are a blessing to others.

• Planted Grace Family Church in Bakersfield and served as functional elder and teaching pastor.• Pastor of men’s discipleship and family ministries, overseeing church growth and member health.• Supported member-led teams designed to grow membership through marketing campaigns. • Developed and oversaw Christian church association West Coast Fellowship of Churches.• Created and implemented training programs for men in the areas of eldership, membership, and marriage.

• Developed and directed a Classical Conversations program in the Bakersfield Homeschool community.• Created and facilitated recruitment programs to identify valid candidates and increase enrollment size.• Director responsible for hiring and managing program staff and teachers, planning and organization of tasks and projects designed for student excellence and program advancement.• Provided training and ongoing support to teachers, and student/parent information system support.• Managed program budget to ensure finances were used honorably and properly.• Planned and implemented new marketing campaigns, overseeing online registration and schedule of classes.

• Recipient of several customer service awards for handling large bank transactions, processing new accounts, and resolving customer service complaints. Completed supervisor and officer training.• Facilitated training seminars for new hires designed to educate employees on organizational workflow, procedures, and customer service skills. Monitored new hire development during training period.

• Planted three discipleship homes for young adults desiring to mature in Christ and personal life skills.• Coordinated ministry outreach programs and oversaw daily operations, vision casting, and workshops.• Planned and supervised strategic retreats and training workshops for young adult and couples.• Trained and supervised immerging leaders in church leadership, Christian education, and hospitality.

• Managed residents at a retirement center, responsible for developing the overall wellbeing of each resident.• Facilitated activities program encouraging residents to socialize, build friendships, and discover a daily source of inspiration and meaning in their lives.• Developed the physical, emotional, and spiritual well being of residents through group and individual learning sessions, intimate relationships, and seminars. Encouraged and facilitated resident communication, self-motivation, physical awareness, and positive thinking.

• Supervised seventy residents in a college dorm in all aspects of daily life.• Planned, organized, and led events, speakers, academic activities, and leadership seminars.• Facilitated the development of the Residential Learning Community by helping to create an environment that allows for the academic, social, and spiritual excellence of each student. • Provide leadership, direction and support for student education initiatives including responding to student needs and coordinating co-curricular programming that promoted excellence in resident life community. • Serve as an advisor and resource for individual residents through personal consultation and conflict resolution; engaging in counseling and disciplinary action for conduct that violated university standards.