Robert Smith Email & Phone Number

Houston, Texas Area

Configure Cisco ASA for Site to Site VPN tunnels and Cisco AnyconnectConfigure Access List to all server communication throughout the network

Houston, Texas Area

Rack and Stack routers, switches, servers, and storage devices. Configure Cisco routers with routing protocols (EIGRP, OSPF, RIP, and BGP). Configure Cisco switches with VLANs, Spanning-tree, Layer 2 trunks, Port Channels, Layer 3 routing and switching, and Auto QoS. Up grade system IOS on Nexus 5K, 2K, and 2951 router.

Houston, Texas Area

Designs develops, maintains materials such as policy and procedures, screen reference documents, desktop reference card and training courses. Creates project plan and ensures overall project is delivered on schedule and within scope and provide project status updates to all interested parties. Make recommendations for system enhancements. Assist with testing and validation efforts. Ensure issues are identified, tracked, reported, and resolved with escalation as needed. Participated in post-project reviews identifying opportunities for continuous process improvements.Developed functional and system design specifications for project engagements. Reviews and edits requirements, specifications, business processes, and recommendations related to proposed solutions. Perform data and root cause analysis of business/system processes

Houston, Texas Area

Project planning analysis, creates project plan and ensures overall project is delivered on schedule and within scope and provide project status updates to all interested parties. Design, develops and maintain materials such as manuals, participant guides, training updates, quick reference guides. Incorporates the use of varied delivery alternatives, including self-study, instructor-led, computer-based, web-enabled and other options. Monitors and evaluates the impact of training and communications. Identifies ongoing and re-training needs and recommends solutions. Participated in internal continuous improvement efforts by offering ideas and creative solutions to improve policies, processes and tools. Facilitate training as needed.

Houston, Texas Area

Maintained a thorough knowledge of the health plan’s business rules, business systems, standard operational procedures and technology. Maintain accurate and sufficient documentation including positive observations, as well as areas of needed improvement. Facilitate weekly, bi-weekly training sessions with various departments. Monitor representative to ensure accuracy of provided information. Establish and facilitate workgroups for developing new procedures. Participate in bi-weekly calibration sessions with Health Plans. Develop information for quality and training based on trend analysis. Create documents and train HIPPA guidelines to Service Center employees. Coordinated with various departments to assure operational and procedural compliance with state contract and regulatory requirements. Responsible for assisting with compliance and regulatory audits on as needed basis. Reviewed and approve policy and procedures and implement necessary monitoring and auditing programs.