Robert Smith Email & Phone Number

Senior business leader combining extensive commercial and operations experience with work in the Civil Society sector.Business experience gained in the Telecommunications Industry spans establishment and leadership of multi-cultural, multi-skill teams and ownership of business units with $100m+ annual turn-over. Key accountability for service delivery at all stages of the customer journey and maintaining focus on Customer Experience.As a Non-executive Director/Trustee, experienced in governance/compliance within charity definition and law, acting with care and skill in management of Risk, Resources and Objectives. 9 years as NED and Trustee of an independent school. Providing advice, Governance and planning support to the Principal and Bursar in all matters financial and personnel.Key Skills/Experience• NED/Charity trustee – Governance, Finance, Personnel and General Management• Customer Services, Operations, Experience Management• Organisation Design, development, alignment • Business Leadership – P&L ownership, Risk Management, Income generation, Operating efficiency • People Leadership – Team and Employee development, Mentor, Coach• Strategy & Innovation – Business Planning, Business Transformation, Strategy implementation, Functional Start-upPro-actively seeking next appointment.

Listed skills include Telecommunications, Program Management, Integration, Strategy, and 10 others.