Robert Snelling Email & Phone Number

Atlanta, GA, US

Atlanta, GA

• Act as a site lead for project.. Determining onsite schedule, assigning appropriate resources to tasks, reporting any onsite issues to SICK & UPS management, providing daily status reports.
• Provide support throughout a system’s life cycle from the concept phase to the system design and fabrication, assembly, installation and support.
• Test customer applications to validate system functionality and performance as required by the customer.
• Travel to customer sites to evaluate customer applications, recommending SICK solutions to solve technical problems.
• Evaluate new technical solutions to verify functionality and provide feedback to the engineering team.
• Support field evaluations and competitive tests.

Johns Creek

Assisted in development of test plans and test specifications based on product requirements.Tested software, TV features, and applications.Ensured all defects found during testing period were reported and tracked in JIRA.Worked with the development team and relevant stakeholders to resolve issues found throughout the SDLC.Provided detailed test execution.

Greater Atlanta Area

• Achieves electronic system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
• Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
• Maximizes use of hardware and software by training users; interpreting instructions and answering questions.
• Prepares reference for users by writing operating instructions.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.

Greater Atlanta Area

Provides solutions to questions/issues from external customers such as, but not limited to agents, specifiers, engineers, distributors, electrical contractors, end users with the objective of creating business opportunities and preference for Acuity.

• Ability to integrate various technology components into a solution.
• Successful implementation of emerging technology and benchmark standards.
• Taking calls and effectively resolving over 100 customers’ issues a day.
• Critically inputting data into the database at a rapid and accurate pace.
• Interact with provider community and various departments to resolve issues involving the membership and credentialing status.