Robert Soward Email & Phone Number

Boca Raton

 Install and set-up Windows and Network Systems for domestic and international clients Diagnose and resolve computer issues

 Trained, managed & scheduled field techs  Scheduled all field work and interfaced with the Project Coordinators when needed Coordinated and implemented cut-overs for customers to upgrade and/or install new technology Developed & implemented the ‘Miami Can Do’ attitude: where others ask “why”, we say “why not”. The company accepted this initiative and Miami customers raved about it.  Interviewed and hired potential employees Developed and implemented the ‘Miami Proactive Customer Visit’ program *Note: this was the forerunner of the present NuVox Ride-By program. *Made Miami # 1 in the Ride-By program in 2003. Maintained an ongoing proactive NuVox interface by monitoring Clarify & TSP to ensure both troubles and orders are handled correctly and expeditiously

Coral Springs

 Supervised 16 member groups that provided technical/configuration support for the Compaq Computer Corp based in Houston, TX Provided ongoing resolutions to Compaq and TAG which resulted in lower handle time & reduced cost on customer support calls to Compaq Helped make TAG the # 1 Compaq support group Attended training sessions at Compaq in Houston to provide ongoing training for new and existing technical support engineers at TAG on new Compaq computer products and software

Pembroke Pines

 Developed a computer system for the retail market (resorts, cruise lines, malls, etc.) using overlay graphics technology which allowed consumers to insert their face into various backgrounds