Robert Spessard Email & Phone Number

• Spearheaded initiatives to transform the site culture, elevating expectations and fostering a high-performance environment.• Led comprehensive employee management efforts, ensuring a skilled and OSHA-compliant workforce.• Coordinated between multiple teams such as Sales, Drivers, and Dispatch to ensure orders are fulfilled in a timely manner• Cultivated and maintained Business-to-Business relationships with existing accounts, while also achieving 10% annual growth in business accounts.• Ensured a consistent and ample inventory, making sure customers’ needs are met seamlessly• Work with Operations and other Branch Managers to better implement company wide sales promotions

● Consistently ranked in the Top 10% in customer interactions company-wide, showing excellence in customer engagement and service● Established and nurtured strong relationships with customers and CarMax store locations to create a seamless experience ● Led customer interactions with a results-focused mindset, ensuring company priorities are met

* Leveraged expert knowledge on computer operating systems, capabilities, and applications to meet diverse customer needs and contribute to achieving company goals. *provided custom solutions and recommendations for optimal technology experiences *Successfully bundled smart home options, computers, and Best Buy add-ons, including credit card offerings and Total Tech Support. Demonstrated a holistic understanding of technology products and services to enhance customer value and drive sales.

● Maintained a consistent position as best in market for the in-home advisor program, achieving top salesman status for 12+ months consecutively● Elevated whole store performance through personalized mentoring of employees, providing training on products, marketing strategies, and sales techniques across multiple departments

● Established a personal brand as a top performer and sales specialist; known for approachability, action orientation, and a commitment to customer and company interests

• Demonstrated exceptional organizational skills, providing impactful tutoring while navigating high school and college commitments● Customized my approach for diverse tasks and groups (tutor, chess club, robotics, and substitute teaching)● Brought a dedicated, flexible, and organized approach to the ever-shifting tasks of teaching

Bachelor Of Science - Bs, Criminal Justice And Corrections, Gpa 3.43

Activities and Societies: Academic Honors

Certificate, Legal Assistant/Paralegal, Gpa 4.0

Activities and Societies: Academic Honors

High School Diploma, Gpa 4.3

Activities and Societies: Blue Ridge Virtual Governor School - Attended the governor’s school program all four year of high school.