Robert Srader Email & Phone Number

Greater Denver Area

VMWare Workspace One End User Computing Administrator. Mobility Specialist for Android and Apple devices.

Greater Denver Area

Managing Android and Apple mobile devices with AirWatch and supporting a variety of Dell Computer Models along with dozens of common and industry specific applications . Primarily focused on Enterprise Mobility Management (EMM), Mobile Device Management (MDM) and Mobile Application Management (MAM). Using Apple Volume Purchase Program (VPP) for app management and Apple Device Enrollment Program (DEP) to supervise iOS devices.

Greater Denver Area

Project based Contractor via Robert Half Technology – Denver, CO primarily responsible for deploying over 700 Apple and Android Smartphones and Tablets managed by AirWatch Enterprise Mobility Management platform. Duties included training, documentation, asset tracking and procurement along with installation, maintenance, onsite and remote troubleshooting across regional offices. Also worked with their Windows 7 migration project team to deploy desktop and laptop computers and train users on Office 2010 and Windows 7. Used the ServiceNow ticketing system to document and escalate service and help desk requests.

Greater Denver Area

Corporate IT Support Specialist responsible for asset tracking and ordering of computer equipment along with installation, maintenance, onsite and remote troubleshooting of 800 computers across five regional offices, managed by Active Directory and Group Policies. Backup team member responsible for daily system backups, off-site tape management and data recovery as needed. Microsoft and Citrix servers. Cisco and Avaya VoIP phones. Ricoh, Konica, Dell and HP network printers. My team completed a Windows 7 migration in 2012 using Microsoft SCCM - System Center to image Dell desktop and laptop client computers. Ticket based tracking system used to document and escalate service and help desk requests. Worked on-call and weekends as required, approximately 25% travel.

Billings, Montana Area

On-site and field support expertise, serving the IT - Information Technology and computer needs of people from many walks of life and industries including educational institutions, government, banking, real estate, oil and gas, accounting, manufacturing, construction, and more. Installed and repaired Dell, HP, IBM/Lenovo, and other brands of computer and printer equipment. Expertise in training, communicating and interacting with end users, mid-level and senior managers on general technology subject matter. I am excellent at translating IT language and making technology understandable for non-technical users. I have conducted classroom, remote and online training classes.Developed excellent verbal and written communication skills along with experience creating and updating technical documentation.

Billings, Montana Area

Computer Service provided IT support for the Mountain Mudd espresso franchise organization in Montana for several years and I managed a one year project to implement an IT infrastructure and wholesale accounting and shipping system for their rapidly growing espresso supply distribution warehouse.

Billings, Montana Area

Provided onsite installation, maintenance and service for typesetting and film developing equipment at newspapers, print shops and publishing companies. A combination of electronic and mechanical skills were required to service this equipment. Also trained users on the basic maintenance and operation of the equipment.

Associate'S Degree, Electrical, Electronic And Communications Engineering Technology/Technician, A

Activities and Societies: Lab Assistant and TutorElectronics and Computer Technology

A+ Certification, Information Technology

Information Technology

Microsoft Windows Server 2008, A

Exam Prep for 70-640

Bachelor Of Business Administration (B.B.A.), Business Administration, Management And Operations, A