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Robert Steadman Email & Phone Number
Director of Customer Care and Technical Support | CCaaS | UCaaS | AI
at
Vonage
1 work email found
@vonage.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Director of Customer Care and Technical Support | CCaaS | UCaaS | AI
Location
Greater Reading Area, United Kingdom, United Kingdom
Company size
Who is Robert Steadman? Overview
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Quick answer
Robert Steadman is listed as Director of Customer Care and Technical Support | CCaaS | UCaaS | AI at Vonage, a company with 2730 employees, based in Greater Reading Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at vonage.com and a matched LinkedIn profile for Robert Steadman.
Robert Steadman previously worked as Senior Manager Prod & Tech Support at Vonage and Head of Tier 2 Support at Vonage. Robert Steadman holds Bachelor Of Science (Bsc), Sport And Excercise Science, 2:2 from Canterbury Christ Church University.
Company email context
Email format at Vonage
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{first}.{last}@vonage.com
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AeroLeads found 1 current-domain work email signal for Robert Steadman. Compare company email patterns before reaching out.
Profile bio
About Robert Steadman
I have been in the communications and support industry's for several years gaining knowledge in many areas. I have progressed from first to second tier roles, up to Service Desk Management. With my passion for new technology making businesses more efficient, combined with a strong customer focus enabling customer advocacy, my skill set lends itself to broader roles. I believe there a solution to every problem and I enjoy finding the best way to solve it, combining operational excellence and customer requirements.
Listed skills include Technical Support, Telecommunications, Routers, Troubleshooting, and 12 others.
Current workplace
Robert Steadman's current company
Company context helps verify the profile and gives searchers a useful next step.
Vonage
9 roles · 7 years
Robert Steadman work experience
A career timeline built from the work history available for this profile.
Senior Manager Prod & Tech Support
CurrentManaging Technical Teams in the combined UCaaS and CCaaS space.
Mar 2024 - Present
Head Of Tier 2 Support
Drive operational excellence by:- Ensuring processes are effective and streamlined.- Engineers are motivated and focused.- Provide customers positive experiences.- Constantly pushing to improve, adapt and evolve to new challenges.
2019 - Mar 2024
Head Of Tier 2 Support And Cct Eu
Aug 2017 - 2019
Head Of Critical Case Team Eu
Sep 2016 - Aug 2017
Tier 2 Support Engineer
May 2014 - Sep 2016
Ddi Technical Support
Accumuli Plc
My previous role was a 2nd -3rd line DDI Support Technician for Accumuli Security who are a leading security company within the IT industry. This position is a desk based support role for core network services including DNS, DHCP and IP address management.We provided business support and managed services for software from VitalQIP, Infoblox, RunIP and DDAM.
Oct 2013 - Apr 2014
Supplier Escalations Technician
*Escalation point for customer faults that breach either customer or supplier SLA.*Internal escalation point of supplier or technical queries for internet solutions*Providing technical quality assurance and guidance to Support Technician faults.*Ownership & management of the daily reporting procedure for high level escalations.*Managing relationships.
Mar 2012 - Oct 2013
Customer Support Technician
*Answering support calls and emails within set SLA‘s.*First line, real time fault diagnostics with Enterprise and home users.*Time, queue and SLA management.*Working with databases. *Keeping customers regularly updated throughout fault resolution.*Configuring and remotely troubleshooting branch routers products.*Documenting all diagnostics and changes.
Dec 2009 - Mar 2012
Team & coworkers
Colleagues at Vonage
Other employees you can reach at vonage.com. View company contacts for 2730 employees →
SP
Sushmitha P
Colleague at Vonage
Atlanta Metropolitan Area, United States
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TG
Taundra Galloway
Colleague at Vonage
Oxnard, California, United States, United States
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CW
Chris Williams
Colleague at Vonage
London, England, United Kingdom, United Kingdom
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BW
Benson Wandabwa
Colleague at Vonage
New York City Metropolitan Area, United States
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MM
Matt Mckirgan
Colleague at Vonage
Scottsdale, Arizona, United States, United States
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DT
Dawn Tringali
Colleague at Vonage
Holmdel, New Jersey, United States, United States
View →
MJ
Michal Jakubiak
Colleague at Vonage
Lorentzweiler, Luxembourg, Luxembourg, Luxembourg
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AM
Allie Mendel Ciavardini
Colleague at Vonage
Atlanta, Georgia, United States, United States
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MN
Mohammad Nawaz
Colleague at Vonage
Laurel, Maryland, United States, United States
View →
AB
Anthony Benjamin Abenjamin709
Colleague at Vonage
Lubbock, Texas, United States, United States
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Sushmitha P
Colleague at Vonage
Atlanta Metropolitan Area, United States
View →
TG
Taundra Galloway
Colleague at Vonage
Oxnard, California, United States, United States
View →
CW
Chris Williams
Colleague at Vonage
London, England, United Kingdom, United Kingdom
View →
BW
Benson Wandabwa
Colleague at Vonage
New York City Metropolitan Area, United States
View →
MM
Matt Mckirgan
Colleague at Vonage
Scottsdale, Arizona, United States, United States
View →
DT
Dawn Tringali
Colleague at Vonage
Holmdel, New Jersey, United States, United States
View →
MJ
Michal Jakubiak
Colleague at Vonage
Lorentzweiler, Luxembourg, Luxembourg, Luxembourg
View →
AM
Allie Mendel Ciavardini
Colleague at Vonage
Atlanta, Georgia, United States, United States
View →
MN
Mohammad Nawaz
Colleague at Vonage
Laurel, Maryland, United States, United States
View →
AB
Anthony Benjamin Abenjamin709
Colleague at Vonage
Lubbock, Texas, United States, United States
View →
1 education record
Robert Steadman education
FAQ
Frequently asked questions about Robert Steadman
Quick answers generated from the profile data available on this page.
What company does Robert Steadman work for?
Robert Steadman works for Vonage.
What is Robert Steadman's role at Vonage?
Robert Steadman is listed as Director of Customer Care and Technical Support | CCaaS | UCaaS | AI at Vonage.
What is Robert Steadman's email address?
AeroLeads has found 1 work email signal at @vonage.com for Robert Steadman at Vonage.
Where is Robert Steadman based?
Robert Steadman is based in Greater Reading Area, United Kingdom, United Kingdom while working with Vonage.
What companies has Robert Steadman worked for?
Robert Steadman has worked for Vonage, Newvoicemedia, Accumuli Plc, and Spitfire Network Services Ltd.
Who are Robert Steadman's colleagues at Vonage?
Robert Steadman's colleagues at Vonage include Sushmitha P, Taundra Galloway, Chris Williams, Benson Wandabwa, and Matt Mckirgan.
How can I contact Robert Steadman?
You can use AeroLeads to view verified contact signals for Robert Steadman at Vonage, including work email, phone, and LinkedIn data when available.
What schools did Robert Steadman attend?
Robert Steadman holds Bachelor Of Science (Bsc), Sport And Excercise Science, 2:2 from Canterbury Christ Church University.
What skills is Robert Steadman known for?
Robert Steadman is listed with skills including Technical Support, Telecommunications, Routers, Troubleshooting, Ccna, Dns, Dhcp, and Wan.
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