Robert Stephens Email & Phone Number

Horsham, England, United Kingdom

Woking, England, United Kingdom

Horsham, West Sussex

Horsham, West Sussex

Orpington, Kent

R M Stephens Financial Services Limited offers Past Business Review and Complaint Management services to the insurance and banking sector.past contracts include:Lloyds Banking GroupFinancial Ombudsman Service

Horsham, West Sussex

South Quay, London E14

Aylesbury, Buckinghamshire, United Kingdom

Investment and protection back book review

South Quay, London E14

Residential and Buy To Let mortgages, regulated investments, protection, endowment mis-selling, pensions, DFM, savings, banking, credit cards, packaged bank accounts.

Canada Water. London

PPI case handler

Kingshill, Kent

• Monitor sales of regulated products made by Financial Planning sales force and Direct Sales Telephony team, including:- Structured Products, including Structured Capital At Risk Products (SCARPs)- unit trusts (UT)- Open Ended Investment Companies (OEIC)- Investment Management Services- investment bonds- Stakeholder and personal pensions- Discounted Gift Trusts- Keyman Assurance, shareholder, and partnership assurance- Long Term Care/Impaired life Annuities- Inheritance Tax Planning• Assess suitability and quality of advice, documentation, and adherence to sales standards• Provide written and verbal feedback to advisers, Area Managers and Regional Managers and compliance, and - where necessary – prescribe remedial action• Deliver training to contractors and new joiners to the department to ensure consistency of methodology• Check Experienced New Entrant assessments and provide development feedback• Check files to meet the requirements of Medium Level and Low Level Supervision through to Competent Adviser Status.• Present to Experienced New Entrants joining the sales force and to provide guidance on factfind completion and suitability letter production• Specific risk investigation projects & liaison with managers at all levels• Extensive customer contact through Customer Care Calls and Adviser Investigations

Dartford, United Kingdom

• Dealt specifically with Prime Gold complaints arising from press comment surrounding inequitable interest rates, and mortgage related complaints• Responsible for assessing and agreeing resolutions - including redress and ex-gratia payments - to complaints regarding all aspects of Woolwich mortgages including origination, servicing, redemption and policy• Documented and monitored processes at the Woolwich Open Plan Call Centre (Clacton), providing feedback to call agents and management.

South West London

• Advised on mortgages, regulated and non-regulated Woolwich products and financial services, including:- Unit trusts- Life assurance- Structured Products- Personal Pensions- Mortgage endowments • Coached branch staff on Woolwich products

• Arranged regulated and non-regulated (Consumer Credit Act) motor finance to business and personal customers • Supplied new and used vehicles to business and personal customers• Liaised with Rover Finance to negotiate bespoke deals for business customers• Provided returns to the company for finance and warranty income• ISO 9002 auditor

• Advised high net worth individuals in all areas of personal financial planning, including mortgages, taxation, pre-retirement planning, regular and lump sum investment, family protection, and widow counselling• Provided technical assistance to Employee Benefit Consultants, and ensured compliance with IMRO, FIMBRA and FSA requirements

Surrey

• Prepared financial reports for high net worth individuals in the areas of retirement counselling, pre-retirement counselling, widow counselling, and lump sum investments