Robert Sung Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

As the Director of Product at FoodX Technologies, I lead a team consisting of Product Managers, Business Analysts, and UX Designers to define and design the product road map for the FoodX eGMS (e-Grocery Management System) platform. It was a cross functional effort as our team would work in concert with Project Managers, Client-focused Business Analysts, and Development Teams to execute and build our vision. Being at the forefront in the organization's life cycle allowed me to contribute in defining internal product development processes with a motto of "let's show what good looks like" - encouraging an environment of collaboration and celebration of successes.

Vancouver, Canada Area

As the Application Support Manager at MEC, I manage a team of highly motivated analysts in support of our legacy (JDA-MMS, AS400) and future state (Microsoft Dynamics 365 F&O) ERP systems. Our responsibilities include:1. Resolving incidents related to our business applications;2. Designing and executing test plans for QA;3. Developing operational reports through tools such as Microsoft PowerBI; and4. Gathering business requirements and working with development teams to execute system changes.

Vancouver, Canada Area

Surrey, British Columbia

As a Standards & Procedures Analyst at RONA, I had the opportunity to work with teams in Operations, Finance, and IT. This allowed me to gain insights on end-to-end business processes and to provide recommendations in terms of procedural best practices and system change requests.My duties included:- Documentation of standard operating procedures- Identifying and defining best practices- Providing functional support on the usage of the ERP system (JDA MMS)- Training on usage of the ERP and POS (WinDSS) systems- Performing functional analysis and providing recommendations for system change requests- Creating test plans and executing them in support of UAT of system changes- Auditing store annual physical inventories