Robert Sutherland Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

➤ Owned a book of business comprised of 10 equity-focused investment management accounts valued at over $10M.➤ Developed and implemented winning solution strategies to meet new business growth plans for various channels.➤ Managed a team of 5 professionals towards meeting or exceeding commercial, quality, and service business targets.➤ Executed on the account plan to deliver maximum revenue potential and managed complete and complex sales-cycles.➤ Partnered directly with business… Show more ➤ Owned a book of business comprised of 10 equity-focused investment management accounts valued at over $10M.➤ Developed and implemented winning solution strategies to meet new business growth plans for various channels.➤ Managed a team of 5 professionals towards meeting or exceeding commercial, quality, and service business targets.➤ Executed on the account plan to deliver maximum revenue potential and managed complete and complex sales-cycles.➤ Partnered directly with business development and leadership teams to implement service, account, and user strategies.➤ Oversaw any escalations, account strategy/planning, life cycle management, and billing and issue reconciliation.➤ Achieved 100% of 2022 and first half of 2023 targets resulting in early renewals for a 20% increase in contract value.➤ Promoted implementation and integration capabilities and forecasted sales activity and revenue achievement in CRM.➤ Implemented strategies for key accounts, onboarded new clients/users, and established relationships with stakeholders.➤ Managed account profitability, bid/no-bid, and business cases as well as filled pipeline for new business development.➤ Leveraged client engagement strategies to build and maintain relationships with key clients and account stakeholders.➤ Implemented proactive outreach, post-project client feedback, and in-person client meetings to strengthen relationships.➤ Identified team skills gaps and drove adherence to workflow best practices through ongoing coaching and feedback.➤ Managed book to key leading/lagging indicators for project yield, market share, margins, quality, and service. ➤ Built and maintained quality relationships with existing assigned accounts as well as identified new opportunities.➤ Cemented relationships with new clients and optimized the servicing of existing customer accounts to retain revenue. Show less

Austin, Texas, United States

➤ Owned day-to-day formal management duties for recently hired team members including briefing on best practices.➤ Trained staff on compliance and policy adherence to drive behaviors resulting in efficiencies and client satisfaction.➤ Collaborated with business development teams to increase revenue generation and maximize commercial opportunities.➤ Created a plan of action that successfully re-engaged a $300K account that had been considering contract termination.➤ Delivered… Show more ➤ Owned day-to-day formal management duties for recently hired team members including briefing on best practices.➤ Trained staff on compliance and policy adherence to drive behaviors resulting in efficiencies and client satisfaction.➤ Collaborated with business development teams to increase revenue generation and maximize commercial opportunities.➤ Created a plan of action that successfully re-engaged a $300K account that had been considering contract termination.➤ Delivered increased quantitative output by leading 2 business unit-wide initiatives on recruitment and client success.➤ Spearheaded account strategy initiatives to drive user engagement resulting in a 25% increase in active client base. Show less

Austin, Texas Metropolitan Area

➤ Maintained, developed, and improved consulting relationships with senior leaders from 30 financial services institutions.➤ Serviced a book of business valued at $7M comprised of healthcare, energy, technical, and consumer goods and services.➤ Spearheaded initiatives to bring in over $500K in revenue in 2020 be facilitating personalized consulting engagements.➤ Applied a comprehensive understanding of new deal requirements, business strategy, and scopes of opportunity.➤… Show more ➤ Maintained, developed, and improved consulting relationships with senior leaders from 30 financial services institutions.➤ Serviced a book of business valued at $7M comprised of healthcare, energy, technical, and consumer goods and services.➤ Spearheaded initiatives to bring in over $500K in revenue in 2020 be facilitating personalized consulting engagements.➤ Applied a comprehensive understanding of new deal requirements, business strategy, and scopes of opportunity.➤ Collaborated with internal and external stakeholders in the investment management and financial services communities.➤ Coordinated and enabled technology and financial services resources across company for solution development.➤ Delivered on client-oriented research needs that drove QoQ and YoY improvements in client engagement and revenue.➤ Served as the key interface for clients to provide relationship development, account planning, and proactive planning.➤ Recruited more than 90 industry executives and KOLs into a proprietary expert network for handling research requests.➤ Developed and managed second largest SME, influencer, and KOL network across GLG's Public Equities business unit. Show less

Austin, Texas Area

➤ Investigated user-reported escalations across Fortune 50 client platforms to develop and implement scalable solutions.➤ Delivered client content, policy, and advertising account solutions across consumer goods, healthcare, and TMT sectors.➤ Collaborated with a variety of interdepartmental teams to solve and prioritize business needs and improve user support.➤ Trained new hires on quality assurance tools, real-time changes in business unit policies, and updates to company… Show more ➤ Investigated user-reported escalations across Fortune 50 client platforms to develop and implement scalable solutions.➤ Delivered client content, policy, and advertising account solutions across consumer goods, healthcare, and TMT sectors.➤ Collaborated with a variety of interdepartmental teams to solve and prioritize business needs and improve user support.➤ Trained new hires on quality assurance tools, real-time changes in business unit policies, and updates to company SOPs.➤ Performed quality assurance on client- and user-sourced content to evaluate and take action based on policy compliance.➤ Identified and escalated potential instances of fraud on platform for user privacy, impersonation, and financial scams.➤ Consistently outperformed established quarterly/annual metrics related to speed, quality, and accuracy of performance.➤ Assisted in creating policy changes that drove operational improvements and expedited workflow/structure integrations. Show less

Austin, Texas, United States

➤ Supervised and approved spatial data content collection, analysis, validation, and reporting with proprietary GIS software.➤ Worked both collaboratively and independently on multiple research- and edit-based projects to improve integrity and accuracy of user-facing geospatial database spanning 6 continents.➤ Improved the user interface of a global geographic information system including publishing scheduled and ad hoc reports.➤ Performed quality assurance on data deliverables… Show more ➤ Supervised and approved spatial data content collection, analysis, validation, and reporting with proprietary GIS software.➤ Worked both collaboratively and independently on multiple research- and edit-based projects to improve integrity and accuracy of user-facing geospatial database spanning 6 continents.➤ Improved the user interface of a global geographic information system including publishing scheduled and ad hoc reports.➤ Performed quality assurance on data deliverables and provided solutions to cross-organizational data queries. Show less

Denver, Colorado, United States

➤ Evaluated cyclist resources and needs of the University in collaboration withother members of the Sustainability Center.➤ Coordinated waste reduction programs at sporting events and theconstruction of student-run community gardens.➤ Managed an Energy Efficiency challenge in the residency halls to drivecognizance surrounding energy efficiency in the student body.

Denver, Colorado, United States

➤ Managed and maintained candidate databases using Excel and SQL➤ Assisted with campaign preparations➤ Networked with educational institutions to coordinate exposure events

New Gloucester, Maine, United States

➤ Maintained client properties, including fields, forest reserves, running/biking trails, and general residential properties➤ Conducted a wide variety of landscaping activities across all facilities intended to better the aesthetic and ecological qualities of the properties➤ Presented completed work and resultant environmental benefits to investors throughout the season

Yarmouth, Maine, United States

➤ Maintained waterfront properties, primarily through addressing erosionproblems to improve water quality, and implemented design improvements tomitigate erosion and associated issues.➤ Completed environmental landscaping duties including digging trenches todivert waterflow, planting gardens to absorb runoff, building staircases withinfiltration stones, and other improvements to properties.➤ Educated the surrounding communities on the ecological benefits ofcompleted… Show more ➤ Maintained waterfront properties, primarily through addressing erosionproblems to improve water quality, and implemented design improvements tomitigate erosion and associated issues.➤ Completed environmental landscaping duties including digging trenches todivert waterflow, planting gardens to absorb runoff, building staircases withinfiltration stones, and other improvements to properties.➤ Educated the surrounding communities on the ecological benefits ofcompleted projects. Show less