Robert Sutton Email & Phone Number

United States

Atlanta, Georgia, United States

Supported regional success as a key Account Manager over 42 multi-unitretail operations. Advised business partners on merchandising, marketing,P&L analysis, business development, and team member training. Acted as aliaison between the headquarters and franchisees through regular visits andpersonal communication with management.• Oversaw 72 franchises during tenure across Georgia, South Carolina, andNorth Carolina while reporting to the South Eastern Director of Operationsand the Vice President of Operations for the East Coast.• Established and nurtured strong professional relationships with eachfranchisee based on integrity, candor, trust, and data-driven decision-making to build confidence.• Advised franchisees and senior managers to effectively allocate resources,build effective and efficient teams, and support successful restaurantopenings and restaurant revitalizations.• Used expert knowledge and experience in planning and business initiativesto ensure that franchisee Operations and Finance strategies consistentlyaligned with the company's goals.• Visited each location bi-weekly during construction and met with eachbuilding inspector during the final walkthrough.• Promoted exceptional customer service through attentive listening, promptservice, and going above and beyond.• Evaluated menu pricing to align competitors and adjusted forprofitability. Worked closely with the Marketing team and the company Chefto design and test new products.• Created a comprehensive budget process and expense allocation methodologyto track the profitability and expenses of each business unit across theregion.• Facilitated the successful rollout and integration of system-wide programsand initiatives.• Graduated from the eight-week Multi-Unit Leader course covering timemanagement, task prioritization, creating clearly defined and achievablegoals, and nurturing a culture of celebration and growth.