Robert Swift Email & Phone Number

Bristol, Gb

Delivered multiple large scale projects using waterfall and agile. Delivered a programme of transformational business change across the organisation leading to improved outcomes and reduced costs saving over £3 millionLed a major web development programme across 6 development teams for 2 years. Adopted the Scaled Agile Framework to deliver rapid change.Reduced the time to deliver IT and business change projects from 12 months to 4 weeks representing a reduction in effort of… Show more Delivered multiple large scale projects using waterfall and agile. Delivered a programme of transformational business change across the organisation leading to improved outcomes and reduced costs saving over £3 millionLed a major web development programme across 6 development teams for 2 years. Adopted the Scaled Agile Framework to deliver rapid change.Reduced the time to deliver IT and business change projects from 12 months to 4 weeks representing a reduction in effort of over 90%Delivered phase 1 of the One City Plan for Bristol; a significant city wide initiative, which involved leading a group of senior partners and over 400 stakeholders from organisations across the city to create a shared vision and delivery plan for the CityProject managed the delivery of The Global Parliament of Mayors; a major 4 day international event involving over 100 mayors from across the globe to agree solutions for global issues affecting cities in the 21st CenturyLed many project teams of different sizes consisting of different specialists and technical expertise to deliver new business models and technologyIntroduced innovative approaches and techniques and embedded them in the organisation including Results Based Accountability, 5 day design sprints and a facilitated approach to organisational changeLed a city wide conversation on the future of Bristol’s libraries and modernised the service into an effective and innovative organisation. Overcame internal and external resistance to increase support and engagement in the cities libraries and delivered a new offer to the city Skills needed: Excellent team leadership skills, ability to inspire others, project and programme management, coaching and leadership, facilitation and evidence based decision making, stakeholder management, coaching, persuading and influencing Show less

Bristol City Council

Established and led an effective cross functional delivery team whose purpose was to develop the organisations Citizen Services Centre and Citizen Service Points, this included face-to-face, social media, telephone and web. Delivered our first set of web based services for the organisation reducing demand by over 30% and costs of delivery by over 25%. Set up a training team supporting the implementation of process changes and improvements. Introduced agile delivery and established this… Show more Established and led an effective cross functional delivery team whose purpose was to develop the organisations Citizen Services Centre and Citizen Service Points, this included face-to-face, social media, telephone and web. Delivered our first set of web based services for the organisation reducing demand by over 30% and costs of delivery by over 25%. Set up a training team supporting the implementation of process changes and improvements. Introduced agile delivery and established this as a way of working. By creating an effective team we were able to respond to business needs in reduced time; e.g. from 12 weeks to less than 4 weeks to deliver a new service for no additional/outside cost to the business Skills: team building and leadership, change management, ability to form strong working relationships, inspiring trust from clients and senior management, providing management information and other technical skills; such as workforce planning, telephony configuration, crystal reports, CRM configuration, project delivery, requirement delivery, testing, iterative development and training. Show less